Foggy's Automotive 1536 Ratzer Road, Wayne, NJ 07470

"Roger and Foggy’s Automotive was extremely reasonable, had the best prices after many calls and very responsive to my questions. Thank you for making the process easy."

"I wish I could have left a more positive review working with Roger on my car issues, but unfortunately the way he carried himself as a professional, I cannot. I usually like working with referrals and I was referred by my fiance's uncle who has worked with Roger for 30 years. From what I have heard, Roger is affordable when it comes to services, but I never had the opportunity to check this because does service on vehicles without a verbal authorization. Friday morning he called me and stated that there was an issue with work on my vehicle & presented me with a few options. He deliberately said "You tell me what you want me to do, give me a call later" to which I agreed. I gave him a call that very same afternoon after speaking with my father & I wanted to take my vehicle to another shop to take a look. When I called Roger, he raved about how much time he spent on my vehicle and how tedious the task was, but the job had been done & he quoted me the cost and then said "I'm never doing this again, this is a Christmas gift". I never authorized him to move forward with servicing my vehicle especially since he said he would wait for my call for me to tell him what to do. Saturday morning I arrive at the shop & all he does is complain about how much time he spent on my vehicle which was annoying to listen to considering, well, that's his job. I ask him 'I'm just trying to understand why you moved forward with servicing my vehicle when the understanding was you would wait for my call later on in the day". He abruptly responds with "Oh I don't remember the conversation, and you didn't tell me what to do and I didnt know what to do so I did the job". To which I politely challenged "If you didn't know what to do, why did you do service on my vehicle?" He then interrupts what I am saying, dismisses me & speaks directly to my Fiancé trying to make up for his mistake. My fiance is not paying the bill nor is he the owner of the vehicle & he was not in communication with Roger. To which I told Roger "I am speaking to you directly and the person you need to be speaking with is me, not him". Disappointed, I told Roger that I will no longer be bringing my business there. His childish, arrogant remark was "I have a thousand customers you're not hurting me" and I said "I am pleased you have a thousand customers. To your point yesterday of giving me a Christmas gift of completing unauthorized services on my vehicle, here I am paying you in cash on services you rendered on my vehicle without my authorization. You unlawfully moved forward with services on my vehicle" He then complained "Well if I do written agreements that's a lot of work for me " to which I responded "Written agreements should have been a standard business practice. The fact that you can't take accountability for this mistake is telling of your business practice" I wish I could have had a positive experience with Roger but I did not. I am pleased other members in the community have. Unfortunayely for me, Roger demonstrated his behavior as arrogant, condescing, lacking accountability & lacking basic business ethics. Roger should consider himself fortunate that all I have chosen to do is leave a review on the shop instead of calling the police to allow me to take my vehicle off the lot without paying a bill of unauthorized services. In addition to this, I could have also escalated this to NJ consumer affairs for unlawfully rendering services on my vehicle without my verbal or written authorization. Roger, I hope you take this interaction as a learning opportunity to enhance your basic business practices. If you can not recall your verbal communication with your consumers, that is a YOU problem. In order to protect the business and to continue providing service to the community, you need to have written agreements if you can't hold yourself accountable to recalling verbal agreements. If anyone chooses to work with Roger after reading my review I stringly recommend requesting written authorization of work being done. I hope your experience with him is a positive one."

"I can’t say enough good things about Foggy’s! If you have a warranty or not on your vehicle believe me Foggy’s will be a better experience and better price guaranteed."

"Foggy's provides great service at a fair price. He runs his business like it should be run. With integrity ! HIGHLY recommended"

"Been using Foggy's auto repair for years. They are more than fair on price, a great group of mechanics and very reliable repairs. If looking, go for it."