BMW of Springfield Service

"THINK BEFORE BRINGING YOUR CAR HERE FOR SERVICE! I went here the other day for a recall repair service and before I took my car in I made sure to get it inspected by a mechanic just in case and I had no leakages and my levels were good. All of a sudden when I got my car back the dealer told me my oil pan was damaged and was leaking and also that my coolant expansion tank needs to be replaced because it is leaking. It’s evident they are trying to get me to spend more money and potentially buy a new car. My car wasn’t having any problems before I took it here. My advisor was Gabriel. This stuff isn’t cool at all."

"the staff are very friendly and the technician know what they are doing including service advisors, jacob and tino know how to treat people"

"Without hesitation this is the only BMW service department that I will ever bring any of my BMW's to! Jacob is a true professional who listens and really values his customers. He takes pride in what he does and it shows in his unparalleled customer service. Tino, the service manager, is also such a pleasure to work with. Highly recommend!!"

"Great staff who helped me out in an emergency. Highly recommend!"

"I must have some of the world's worst luck with this service department. First oil change (made an appointment) was supposed to be an hour and it must have really been more like 3 hours. Second oil change (also made an appointment) was also supposed be an hour). Advisor says it'll be 90 minutes. Ended up being three hours. On the website, it allows you to say that you want a loaner. I was advised that I couldn't since it was an oil change. I wasted half a day waiting for an oil change. Air filter replacement, I, technically, can do it myself as it's super easy. Literally, takes a minute to change out. If I was by myself maybe I wouldn't be so upset, but I had my toddler with me and was trying to wrangle said toddler for three hours in an enclosed space. I was not offered a shuttle to go home or a service to drop my car off at home. It would have made things 10,000x better off these alternatives were offered. I will most likely go to a different dealership for service in the future, unfortunately. EDIT: I changed my rating after my experience yesterday. I had a tire changed out the other day and the service was much better. Micael is a great advisor and there person who scheduled me in last minute was great as well. I hope that the service remains this way."