Vidali’s pizza 31-06 21st Street, Queens, New York 11106,

"Would rate it 0 stars if I could. They never delivered the food, and after being given the run around for 2 days was only offered 20% off a future purchase instead of a refund Never ordering from here again"

"Ordered a meat lovers pizza with extra cheese at ~10:45 PM on 10/24/23 for delivery to a hotel about a mile from this location. Delivery was expected to take 20-30 minutes according to the order tracking email. At 11:15, I called the store to check on the status of the order. They were initially unable to locate the order even though my credit card had been charged. After several minutes, they found my order, stated that for some reason it didn't "print" and assured me my pizza would arrive in about 30 minutes. This was approximately 11:20 at this point. 40 minutes later, just before midnight, the delivery driver shows up with what I thought was my pizza. I get back to my room, open the box, and behold the pizza is wrong. I did not get a Meat Lovers with extra cheese, I was hold a pepperoni pizza with onions. So, I called the store back to request a refund, and their first response wasn't, "we're so sorry you've waited over an hour and twenty minutes for the wrong pizza, we'll be glad to refund you your money." It was, "No, you got what you ordered." So I sent them some photos of the pizza I received and they said they'd work on processing a refund and would call me once completed. It's the next morning and I've not heard from the store yet. The food was okay. Nothing remarkable. I most likely won't be buying from here again, unfortunately."