Club Monaco Garden State Plaza 1 Garden State Plaza Boulevard, Paramus, NJ 07652

"Excellent customer service by Cynthia. She is always very helpful,kind, knowledgeable about fashion and gives me great suggestions. She makes my shopping experience wonderful. Thank you Cynthia!"

"My wife and now my daughter in law love this brand clothes. Nice stuff and good designed and fashioned clothes. Missing only rewards program or discount program with loyalty customers as us."

"As someone who also works in sales (luxury items, mind you) it’s very easy for me to spot poor customer service. I rarely write reviews but my experience here was so uncomfortable. I was considering purchasing the item I really adored but it’s definitely a hard no when it comes to buying from this location. I have never been treated this way in NYC. It’s bizarre when people who are working a retail job forget that they’re just working a retail job. You’re a human being working to make money at a retail store. You aren’t the president and you’re certainly not any better than the people coming in to purchase things. If you’re going to talk about your customers, maybe do it when they leave or just be kind. This was in between 3-5 pm on a thursday. A quick sip of humble tea is needed. You should also probably steam the dresses you’re wearing if you’re trying to represent your store. xo"

"I never really get a friendly vibe at this store. One time an employee at the register tried to tell me she can’t give me the discount that was obviously going on (they had a giant sign on the windows) even though the item was part of the promotion. I also get a bit of a snobby sales-y vibe from the women working here, pressuring me to buy something or just leave. I usually like Club Monaco but haven’t bought anything bc of this store experience."

"Terrible customer service here. No greeting, no smile. They seemed annoyed by customers especially when you want to return something. I used to shop at Manhattan stores and have never got such a terrible experience."