Our Family Doctor 43 Oakland Road, Asheville, NC 28801

"I have been a patient at Our Family Doctor for 20 years. I feel I receive excellent care and the followup is very timely."

"I’ve been coming to the clinic here for 20 years Mike Wiseman was our doctor and we’ve since been using Jodi Schwabb we have never had a bad interaction with the staff or any of the physicians. I would always recommend this practice to anyone who asks."

"I’ve had great experiences with this practice. I currently see Dr Irvine and appreciate all of her help with my medical issues. She is extremely knowledgeable and a great Dr. The front desk staff as well as support staff are always polite and helpful. When insurance did not cover something Dr Irvine had requested for me, someone from the practice called me immediately to let me know and helped me with what to do regarding contacting my insurance company to see if they might cover the same device from a different manufacturer. I was successful at getting it covered and thought that the staff had gone above and beyond to help me. I’m grateful to have the medical and logistical support of all the folks at this practice and really appreciate them."

"As a dissatisfied parent of a patient, I am compelled to leave a bad Google review for the doctor's office that has shown a complete lack of concern for my children's well-being and has refused to assist with critical insurance issues and even denied releasing my children's medical records. My children visited this doctor's office with the expectation of receiving quality healthcare and support. However, our experience has been nothing short of disappointing and frustrating. When I encountered issues with insurance coverage and needed assistance to get care covered, the staff at the doctor's office was uncooperative and indifferent. Despite being a covered patient, they refused to take the necessary steps to resolve the insurance glitch and left my family to deal with the financial burden of medical bills on our own. Furthermore, when I requested my children's medical records to seek help from another healthcare provider, the doctor's office outright denied my request. It is shocking to know that they are denying me access to my own medical information, which is not only unethical but also a violation of my rights under the Health Insurance Portability and Accountability Act (HIPAA). HIPAA clearly states that I have the right to inspect, review, and receive a copy of my medical records within 30 days of my request. Their disregard for my children's rights as a patient and refusal to cooperate in resolving insurance issues show a lack of professionalism and empathy. Patients should not have to deal with such unprofessional behavior from a doctor's office that is meant to provide care and support. The whole experience has left me feeling undervalued and neglected. I strongly advise anyone considering this doctor's office for their healthcare needs to think twice. The lack of compassion and willingness to assist with essential matters like insurance coverage and medical record access raises serious concerns about the quality of care one can expect from this establishment. It is essential for healthcare providers to prioritize their patients' well-being and adhere to established regulations like HIPAA to ensure patient rights are respected. Our experience at this doctor's office has been deeply unsatisfactory due to their refusal to assist with insurance issues and denial of access to my medical records. I hope that my review serves as a cautionary message for others seeking reliable and caring healthcare services. It is crucial to find a healthcare provider that values patients' rights and prioritizes their well-being."