Charis Mental Health, LLC

"Thought I'd share a great review because I have received the best care from Tanita Sweat. She is very attentive and has helped my anxiety tremendously. I wouldn't be me without her. I'm finally feeling a lot better because of her also. So thank you so much. Life isn't as hard because my psychiatrist has done nothing but work hard to get me on the right medications."

"I have been a patient for over or close to a year. I wanted to find a woman owned, black owned office to attend. Pretty quickly, I began having problems with the front desk\ receptionist. She was annoyed when I would call- (because things were not being done) and I had to keep following up. I've called multiple times and the phone just rings and rings and rings (during business hours). I suppose that she is just overwhelmed as I think she is the only person working the desk. I really enjoyed Dr C. Jennings, except for the fact that the previous appointment would run over and I would wait quite a long time to be seen, and my appointment is very quick. There are problems with the EMR and getting my medication is always a struggle between the drug shortage or EMR problems. I thought I had it worked out, but here I am, again, waiting for my medication, making multiple texts, because the computer isn't working(????) I'm a mother and wife and I care for my in laws and I don't have time for this. I want to support the office, but I have been so patient and understanding.... I am getting frustrated by the amount of work I have to do, nearly each month, to make sure I'm not lost in the shuffle. This all seems like management\ tech issues. Ms Jennings is wonderful and capable otherwise. But the issues I find myself dealing with are nearly every time I have an appointment or need my medication. It's unfortunate that it's the reality. Please hire more help or switch EMRs!!! Even if the computer isn't working, they should be able to do a paper prescription or call it in to the pharmacy using a Tax Id and NPI."

"Do not go here. I used to have a great NP so I stuck around but ever since she left it’s been awful. They never answer the phone. Curstina Jennings does not show up for appointments and calls hours later from a random number, doesn’t take any time with you and doesn’t listen to your needs. Tried to prescribe me med I am allergic to, etc etc. I was told to call in monthly to request my own prescription refill and when I do it is not filled. I have to follow up through text, email, phone, webportal, and still “we will send her another request”. My life insurance was denied bc she’s just been sitting on my paperwork. I have been requesting another dr for months and they haven’t switched me. Also if you don’t prepay prior to the apt they text threatening to cancel your apt. This is hard to do when they haven’t even generated a bill and nothing is owed in the billing portal. They basically want you to prepay a credit to your account, and you’re supposed to magically know this, no one communicates at all. It’s just awful all around. And as a mental health center, don’t stress yourself. Huge red flags everywhere. Edit: within one hr of posting this review my prescription was refilled. I got a text the next day saying she no longer worked there and they would put me with a new dr. When I tried to schedule with the new dr they said I had to meet with ms Jennings again otherwise I could not refill my medication. They said she still worked there and would not put me with another dr. Put my refill request in 2 weeks ago. 4 web portal requests and 3+ phone calls (more than that but 3 that were actually confirmed that the office also sent messages to the dr) and still no refill. Been out of my medication for over a week now. Feel free to submit your own complaint to dept of health if you are experiencing the same at Charis, this is unacceptable for any medical provider. Also there is no other nurse or manager or head of office to speak to. You will only ever get the receptionist or “staff” and they won’t allow you to switch drs, they will give you the run around endlessly, and over schedule apts to bill your insurance and act like they have no clue what is going on."

"The receptionist lacks empathy, is completely unhelpful when she actually answers the phone, doesn't return calls or listen to messages. The nurse practitioner regularly let's my prescriptions run out and ignores the pharmacy when they call to get the refills approved. Don't go here, they will treat you however they want to especially if you are low income."

"My daughter is being seen by Ms Jennings for ADHD. The medication she switched her out to had helped so much! This is the positive. But getting her prescription refilled is a nightmare. I often cannot get an appointment until past the 30 day mark, leaving my daughter with a week or so with out medication. These are medications that shouldn’t be randomly started and stopped. The receptionist tells me she reaches out to the provider, the provider says other wise. This is a mental health facility and when I’m done calling day after day for help, it’s exhausting and overwhelming to get someone to do what their job description is. I am Not even the patient, so I cannot Imagine how someone that is the actual patient feels dealing with this mess. I have decided to end my connection with Charis and just take these medications back to my daughters pediatrician. I literally do not have the time or energy each month to fight a battle to get a prescription. It’s absurd."