Partner Veterinary Emergency & Specialty Center - Richmond

"I would give 5/5 stars, because the staff was very friendly and the facilities were clean. However, we had a consult with one of the vets, Erin Jordan, and she was very rude and immediately had an attitude of “why are you asking me questions”. I would recommend anyone else at this practice. Alex Perez was a particularly wonderful vet."

"As many dog/animal people know, taking your pet to the ER is usually scary and can be very emotional. I’m so grateful for their calm , friendly, & thorough care. Dr. Jacobs and the vet techs were very knowledgeable and patient in answering my questions. The facility was clean and my dog got the care he needed. Manager on duty/Concierge Woman was also very kind and accommodating. They followed up with me today to check in on his progress. Highly Recommend if you are in the unfortunate circumstances of needing to take your bestie to the ER."

"This facility is by far better than the others I've had to go to. The staff was friendly and didn't rush me or make me feel unimportant. Since there were other critical cases worse than my cats, they suggested I try to be seen by those facilities so I wouldn't have to wait, but they had made sure my kitten was stable and fine to travel. I would definitely recommend going here if needed!"

"The staff was efficient, empathetic, and provided gold standard care to my pup in the middle of the night. Dr. Abernethy took the time to address all of my concerns and went above and beyond to give me peace of mind, outlining her thought process and offering follow up care if he wasn’t improving. Their 24 hour location just opened this week, and we were so lucky they did. No pet owner ever wants to visit an ER, but they made the experience as painless as possible, and this will be the clinic I keep in mind for future emergencies for my own pets and as a recommendation for others."

"The staff here is awesome and very understanding with a pet owner who was freaking out after their small dog ate a full box of chocolate laxatives, along with the box. Would highly recommend this location to anyone needing emergency care for their dogs."