Petco

"One gentleman with long hair (didn’t catch any names lol sorry) directed me to a clearance section where I found exactly what I needed for an incredible discount. And the lovely cashier with purple hair was super awesome. She asked about my pup, tried to direct me to more stuff I might like, and commented on my purse that I crocheted myself :) awesome visit."

"The staff here were incredible. They gave freely of their time and went above and beyond in helping us and fulfilling our requests. (e.g., Ian built our birdcage while we were shopping for other items). Very impressed with the customer service."

"I wish I could give the store on Pahram Rd zero stars. This incident happened back in March but I just called and the manager Chad is still employed after what I believe he did was profile my husband and I. We had just adopted a puppy and it was our first time ever shopping at that store. We purchased over $100 worth of items. Then we went to the Walmart and found a few things we wanted instead so we bought those and wanted to return some of the Petco items. This all happened within 30 minutes. We go into the Petco store and they REFUSE to refund us regardless of us being within the return policy and having a receipt. They claimed that due to using a Chime Debit card they could not process the refund. Chad was very rude and not helpful. He said all he could do was give a store credit and that I had to contact their phone customer service which was FALSE. And he knew that online orders couldn’t help me he was trying to brush me off. He hung up on me several times. I called the phone customer service and they said it had to be handled in the store. Again Chad refused to help us. I finally went to another store and to my surprised they helped me within SECONDS and processed the refund to our card with ZERO issues. I asked them why Chad gave me a hard time and they said they didn’t know but told me how to process a debit card you have to hit cancel because you cannot process a debit refund as a debit but only as a credit. So he was wrong all along and instead of calling another store or asking someone else so that he could help us, he made our lives MISERABLE! I called that store back to give them the feedback on how to process the return so that h this would not happen to any other customer, he literally REFUSED to come to the phone. Had me on hold for 20 minutes and then told the employee to lie and say he was in a meeting at 830 at night. He knew it was me on the line because I had explained to the employee and he literally just did not want to help me. I had requested the general manager to call me and after WEEKS they finally called and o told her what happened but I could tell there would be no repercussions for the manager Chad. I am livid this man still has a job. I highly encourage everyone to shop a different store for your fur babies. If you absolutely need to shop Petco, shop the short pump store. Shame on the general manager for not firing him when he clearly seemed to be profiling us. I have never EVER heard of a store doing this to people. I’m sure that would never happen to someone who was a non-poc. I should sue this company because it really was a huge ordeal. Matter of fact, I may look into suing because technically I am still within statute. I want him fired. If I call back and he is still employees, I am seeking legal advice."

"I asked the sales associate who rang me up to verify if an item I bought was on sale and she gave me a snarky remark, "I love it when people ask me that after I hit total". I spent over $100 at this store. Maybe she can show a little more respect than that. Please train your staff to show respect to customers. I'm willing to drive to a further location to not have to experience that again."

"If I could leave 0 stars I would! I paid more than $70 for this?!! I deliberately asked the groomer NOT to touch her ears! She has this uneven piece just chopped off on one ear, I am LIVID! I asked for her NOT to be shaven down and she was. I cannot believe they returned my dog looking like this! She looked a million times better before her haircut. I had a wonderful experience before with Tiffany but she was not in today so they assigned Emmanuel for her grooming. I chose the holiday package which included a bandanna, did not receive one. It also included cinnamon spritz which would have her coming out smelling of Christmas and she does not! I paid for that service and did not receive it! My husband picked her up so I just saw her when she got home, I have called them and there has been no answer. I will never take my dog here again if they will do whatever they want and not follow what has been asked for. Save your money and don’t put your pet through such a horrendous haircut! I would have done a much better job! Update: I took her back to try to fix it since Christmas is this Saturday. Will was very helpful and apologetic. He tried to even out the horrible cut. I truly appreciate him but there was not much he could do. I did not receive a refund and am very unhappy with the entire situation."