Cassidy's Plumbing Co., Inc. 710 Sedgefield Drive, Newport News, VA 23605

"Well seeing as I’ve called three separate times about a cracked windshield with multiple chips, I’m leaving a review. I was heading home on I64 and was wondering why people were swerving so fast to the right lane and this picture shows why. I tried to also get around but as soon as I tried the driver sped up. Everyone knows 64 is under construction and there’s no smooth road anywhere. But seriously, an open trailer with rocks the size of golf balls and tennis balls just loose? Come on now. Thanks for the professionalism folks"

"ALL STAR Company! I used for the first time and every aspect I felt like an honored client. Communication was clear and I was updated at every turn. Contractor was on-time, efficient and knowledgeable. Figured out our problem, fixed it and done! We received the bill and it was very reasonable. I will be using this company for any future plumbing needs I have."

"The company sent someone to fix a leak in the downstairs ceiling and we thought everything was fine, about a week later the ceiling started leaking again on a Sunday, so once again we reached out to Cassidy's plumbing and was advised that they could not send anyone until that Tuesday. When the plumber showed up he said that we needed a part to fix the leak and that he tried to find one and could not, so he had to order the part and said he would be back first thing Thursday morning to complete the repair, My mother sat at the house all day waiting for someone to show up / call. At this point my husband calls the office only to be told that the part was there and that she had no one to come fix it until Friday (keep in mind we could not use the shower from Monday - Friday) Well Friday arrives and still nothing, I finally call about 12:30pm and the owner advised me that the part did not arrive until late the night before (which was clearly a lie). Someone did finally show up on Friday evening after me waiting around all day. I explained to the plumber that my mother was the one paying, but before she paid i needed to speak to someone in the office. Monday morning I received a call from a lady in the office and expressed my frustrations and i felt that there was no since of urgency or accountability, she said that she would have the owner call me back, when he finally did i expressed the same concerns to him and he asked what I wanted him to do, I did recommend that the bill be split, without any hesitation the owner said he would do one better and we would not have to pay anything and then continued by saying to do him a favor and never contact his company again. WOW, i was floored. I would never recommend this company to anyone, ever, the lack of professionalism was unreal.... If you are thinking about contacting this company for plumbing needs you may want to think twice!!!!!!!!!!!!!!!"

"We have a home warranty, and this was the company they hired to fix a leak in our hot water heater in our attic. They came out on a Tuesday, and I showed them the problem. They said they didn't have the part with them and would come out the next morning to fix it. No one came. I called right before noon and asked for help with it, and they said someone would call me. By 5pm no one called. I now noticed that when they inspected the problem, they moved the piping insulation around, and caused the leak to drip outside of the drip pan, essentially making the problem worse! I called back, and their after hours answering service said someone would contact me within 30 min. No response. I called back at 7:30pm, and again was told I would get a call back within 30 min. Nothing. No call. THIS IS THE WORST PLUMBING COMPANY I'VE EVER DEALT WITH! A hot water tank leak in the attic, made worse by their people, and no one responds? How unprofessional. FIRED. DO NOT CALL BACK NOW, IT'S TOO LATE."

"Charles Boyce is the owner of this company and a few more. His companies were responsible for the beautifcation of our home. From the new indoor plumbing to the brand new windows and doors, these guys, specifically Greg, put a lot of love and energy into our home. Homeserve sent them out and I'm grateful for that. The owner Charles, who proves that there is something in the water, came out to check the progress often, was kind, dependable, helpful and sympathetic. We have never, in the 13 years we've been down here, have EVER met such a more diligent company. They didn't patch, they fixed. They didn't try to upsell, they were upfront and honest. They got the job done."