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Casey Chevrolet Service Department
11700 Jefferson Avenue, Newport News, Virginia, United States
About the Casey Chevrolet Service Department
Casey Chevrolet Service Department is a trusted car repair and maintenance facility located at 11700 Jefferson Avenue in Newport News, Virginia. Our experienced technicians are dedicated to providing top-notch service for all Chevrolet vehicles, ensuring they are running smoothly and efficiently. Whether you need routine maintenance, repairs, or parts replacement, our team is here to help. Visit us today and experience the exceptional customer service and expertise that Casey Chevrolet Service Department has to offer.
Photos of Casey Chevrolet Service Department
11700 Jefferson Ave, Newport News, VA 23606, United States
Opening hours of Casey Chevrolet Service Department
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
07:30 - 17:00
Sunday:
Day off
Reviews of Casey Chevrolet Service Department
"Warranty oil change and 4 wheel alignment, in and out in 1.25hrs. Friendly, courteous staff."
"I wish I had never been to this service department. They found a “recall” for my radio and I left it with them. When I got my car back, guess what doesn’t work? No sound comes from my car and I am moving next week."
"Do NOT service your vehicle here, especially if you are expecting to be covered under warranty. This service center will go above and beyond to prevent the submission of a warranty claim to General Motors."
"Scheduled appointment for my daughter's 2017 Versa Sedan on Monday and the appointment was scheduled for Friday morning at 09:00am. We arrived at 08:30am, checked in to the service department and were told the diagnosis would cost $240.00, not the $100 I was accustomed to. I informed them that I was using Carshield, who needed a diagnosis and estimate before opening a claim, providing a rental, etc. The maintenance manager said she would call as soon as diagnosis was completed but, 3 hours later and no call. I called to check and was told the technician was still trying to diagnose. Left messages 2, 4 and 5 hours later and nothing. I drove back to the dealership and walked in to the garage to see the car parked out back, not in a Bay being diagnosed. I watched my maintenance manager walk out of the garage back door, then return to say she tried to call me, perhaps on the walk outside. I approached and asked for a status and was told they could not diagnose and suggested I take the car to a Nissan dealer. Had they shared that with me earlier, I could have taken it elsewhere, but it's now Friday, after 5pm, so my options are few. Spring break is now over and my daughter has to return to college, without her car. So, I'll have to make that drive to return her to school, without her vehicle. Why schedule a diagnostic appointment, not a repair, at 9am on a Friday, and not attempt to call before 4pm? Still no diagnosis! Very poor service!!!"
"I called in about getting an alignment. Nothing was wrong with mine, just my tires are expensive and an alignment ensures they’ll wear evenly and that the car handles as it should. They got my car’s info (a corvette) and said it’s an hour job. The first appointment they tried to give me (830am) didn’t work for me because I NEEDED to be somewhere at 10. “Sir if you can be here at 730 on the dot tomorrow we’ll get you in first and you’ll be out quick.” Well I made the appointment and was here before 730. I asked again and got reassured on roughly an hour to do the alignment and got my car turned over and went to the waiting room. ZERO check-ins with me telling me it’s taking longer than expected. I check in after an hour and 30 minutes and get told “it should be done soon. Your car sometimes takes awhile to get setup and adjusted”. Not sure why you made the appointment and said it wouldn’t take long multiple times to me, but ok. I check again at the 2.5 hour mark. It’s already 10. “It should be done soon. I just checked and they should be wrapping up” At 1109 I’m finally brought up to pay and be on my way. Over 3 and a half hours for a regular alignment on a Chevy vehicle with zero suspension modifications at all. I couldn’t even get a print out of the specs since “the printers are out of ink or something. I’ll get a picture and get it emailed to you.” Great. Was an alignment even done? It’s been over 48 hours since I left. I’ve called each day since and have been told they’ll be sent to me. Earlier today I called AGAIN and requested to speak to the service manager who wasn’t in apparently. “I’ll email him and he’ll definitely give you a call about the issue”. They’re closed now. Still nothing. 10/10 wouldn’t recommend this place."
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