Airport Exxon Auto Repair Center 12257 Jefferson Avenue, Newport News, VA 23602

"I have been taking my cars to Airport Exxon for all of my mechanical and inspection needs for years.. Pete always gives me an honest, professional evaluation and explains the pros and cons of my options. Plus he is fair and reasonable."

"I've gone here a few times because it's conveniently close to work and previously been fair price and decent work. My last experience was not great though: Dropped off car at 8:00am (right when they opened) for diagnosing a vapor leak. A few cars in the garage bays but no one else waiting around. I called at 10:00am to see what needed to be done, and was told I was next in line. At 3:00pm my car still had not even been looked at. The counter told me they were handling customers before me, but really hard to accept I was 'next in line' for 5 solid hours with zero progress and no phone call; Seems much more likely more of a matter of them taking walk-ins ahead of drop-offs and/or prioritizing easier jobs. I can understand busy, but none of that was communicated at drop off time or even in follow-up. The business needs to do a better job of managing customer expectations; If they had let me know up front they couldn't get to me or couldn't do the job, I could have planned differently. I lost a day and they lost a customer."

"Great place and honest mechanics. Brought my car in due to an oil leakage, they located and fixed it quickly and found a bad control arm. Also, my car has been squeaking for a while when using AC, another shop told me is a bad compressor and asked me nearly four figures for it. But Pete told me it is just a worn belt and they fixed everything with a reasonable price!"

"I recently posted a review and they replied apologizing but then justified themselves. They said “and we did not charge you for the full synthetic oil for the oil change” I want to mention that I did not ask for full synthetic. I’ve always got regular oil when I got oil changes in the past. My car leaks oil some, so now it’s probably going to leak more. Something that should have been asked before doing it. UPDATE: I do not own a Mercedes. I have an older car with high mileage- therefore I did not need full synthetic in my car. It’s all good though. Just wished I was asked first before doing it."

"Pete and his crew are amazing. I’ve been a customer since 2019 and I trust all my vehicles with them. I absolutely appreciate the personal care and the consistent quality of service! The team has always went above and beyond to figure out my problems and fix the problem all in a timely manner and at a great price point. They have all been genuine and take pride in their work and customer service. Much appreciated, Thanks!"