Sally Beauty 1064 Temple Avenue, Colonial Heights, VA 23834

"I, absolutely, love Sally Beauty Supply! The employees are ALWAYS friendly and knowledgeable! I have a great experience everytime I go in to shop! Thank you, Sallys!"

"I had the BEST customer service experience recently ! Incredibly nice, knowledgeable, and helpful color-expert angle ! I haven’t colored my hair in years and she definitely pointed me in the right direction and made sure I got the right products. I would have gone too dark and she steered me right !"

"I got 3 clippers from them 1st(designers) over heated not everything was in the box,2nd pair (designers) over heated but everything was in the box ,3rd (cordless magic clippers) not everything was in the box and the white box had magic clip written in blue market on the side as if they were already used and the charger did not work. I spoke to a manager she said the first manager should not have exchanged the first 2 designers for me because of store policy and for the magic clippers she told me to call wahl myself and get my items fixed or replaced however she had a very nasty attitude about it and wouldn’t even give me corporates number . I will no longer be shopping at that location I have went to many Sally’s and they all were great except this one. They need new manager and everyone needs to know the policies because being told they can exchange 2 pairs of clippers and the last one they can’t exchange or get me a new charger was ridiculous. Seems like they were giving used clippers to different customers knowing they were defective but who knows someone needs to investigate this location"

"Everytime I come to this location I am disappointed. How does a store in a predominantly African American demographic not have braiding hair. The selection of braiding hair was already terrible being that they only had certain colors and lengths and textures. If it's a company wide thing Sally's needs to do better. I am disappointed as a consumer as well as a share holder"

"The customer service is this store is TERRIBLE. Every single employee has an attitude. It wasn’t like this. There is one employee an older and mature Goddess who has worked there for awhile and she is amazing. However the past few times I’ve been to this location a younger female just has the shortest and rude attitude. Even when I tried to explain my issue calmly and with respect I was met with eye rolls and her accusatory tone that I was lying when I was able to provide PROOF of what I was saying. If you are unsure of how to work the POS system or uncomfortable explaining changes say that to save yourself embarrassment and being aggravated. When I asked for the number to speak to the DM, I was told email Customer Service. That’s NOT what I asked for. Anyway they are consistently out of product, the store has been dirty and unorganized for quite some time as well."