Rustburg Veterinary Clinic 1334 Calohan Road, Rustburg, VA 24588

"The staff here is wonderful. They are very professional and caring. Dr. Pan, Dr. Hickey, Dr. Gallagher, and Dr. Kennedy are fantastic veterinarians. Mike the Manager and his wife Tracy (future LVT) are very supportive and keep the clinic humming. Scott, the owner is very friendly and has put together a great team."

"I just moved here 6 months ago and have not had good experiences with two out of my three pets. My cat with a chronic illness (HSV) couldn’t get her medications filled. I called and requested the med refill, the staff said they’d call me back, and they never did. My dog has a UTI (she’s 8, it happens with her anatomy sometimes) and they wouldn’t prescribe without an appointment. That’s fine, I schedule the appointment and show up today. They “lost” my appointment and my dog can’t be treated. It just seems like maybe they’re too busy or something, but my pets aren’t getting good care here. I don’t recommend this facilitity for newcomers!"

"You all showed lots of love to my little Onxy Jamerson and that going to the vet is not bad! Making the appointment was a friendly conversation and my mom got to take him for me while I worked with no issues. Thank you so much for all you do and being good to all of my family!"

"Went in the office to ask about a sick community cat at 5pm and was able to be seen the next day. They were so patient and friendly. They answered every question I had and even offered suggestions on how to take care of all the community cats to keep them safe and healthy."

"**Edited to respond to owner: You did not offer to see him within 90 minutes. We were there at 8:00 a.m. when you opened with a VERY ill dog! You initially said you didn't have any availability at all, then you offered a 3:30 p.m. appointment. Then you finally offered a 10:30 appointment but we had to leave and come back, you would not allow us to drop him off even though he needed emergency care right away. That is NOT a 90 minute wait. That is a 150 minute wait OR 2.5 hours MINIMUM. This is not the first time you have done this. He was an established patient at your practice and he needed help right away. We ended up driving an hour from our house to have him seen. He has heart failure. Thanks for nothing! Please don't lie to save face. Our animals have been patients at this facility for many years. In the past year our older dog has had two emergencies. Both times this office refused to see him in an urgent compacity and instead referred us to urgent care which is an hour away from our house. I understand offices get booked, but they have canceled regular appointments we had scheduled on multiple occasions to accommodate other animals who had "emergencies." It seems to be a pick and choose kind of thing. Their automated message says "press 9 if it's an emergency" and they ask when they pick up the phone if it's an emergency but it doesn't matter as they won't do anything to help you in an emergency. If you want a vet that will care for your animal in all situations, pick another location. This place has really gone downhill in the past couple of years. Be wise, choose another vet!! That's what we're doing!"