Herff Jones

"Ordered Cap, gown and graduation announcements a month and a half before graduation. (Ordered the day the link was sent out by the university). I did not receive my cap and gown until the day before my commencement ceremony, and at least 15 of my classmates were missing items from their package, and a few individuals received caps that weren’t even colors that coordinated with the universities colors. On top of that, my graduation announcements arrived well over a week after the ceremony took place, and it was missing half the envelopes that were supposed to be inside. Don’t waste your money here and if your school uses them, demand they find another supplier."

"Literally the worst company!! I ordered my cap and gown over 2 months ago and they decide to send out my order I few days before my graduation. Guess what its signed and delivered to the wrong address. They don't answer their email. Customer service is always over and hour wait. They are extremely overpriced. Same order would have been $20-30 on amazon. I paid $110."

"This company is by far the worst company I have ever had to deal with. I ordered my cap and gown April 21st and paid $20 rush shipment to get it by my graduation date which was May 15th. I called them the May 13 because my cap and gown still had not arrived & only it said “Processing” online. The lady i spoke with said it could come maybe it wouldn’t. So I had to drive to two different school book stores to get my cap and gown. I wrote this people 3 times to cancel my order as my cap and gown were not going to arrive on time and asked for a refund. I even called them and waited 3 hrs with no answer. This is horrible horrible horrible customer service. It is now may 19th and they have shipped my cap and gown. DO NOT ORDER FROM THIS PLACE IF YOU DONT HAVE TO. YOU WILL REGRET IT! THEY ARE BY FAR THE WORST COMPANY IN THE WORLD!"

"If I could give this company zero stars I would. I placed my order for a simple cap and gown a month ago and I paid extra for Rush shipping just to be on the safe side. My college graduation is now in 3 days and my cap and gown have not shipped. I have called the customer service line approximately 10 times. The first two times, I got a customer service rep that was "routing me to the right department" only for me to sit on hold for HOURS and eventually I got a voicemail one time. Several other times, I would call and the call wouldn't even go through. I left multiple messages through their contact form on their website. They have comments on their social media pages turned off but one comment I saw was from a woman saying that it was a lottery who would receive their cap and gowns or not. I simply wanted my money back and now am having to file a dispute through my bank to get my money back. They took an event that was supposed to be joyous and exciting and turned it into a stressful, horrible experience! It is now my mission to shout from the rooftops about how HORRENDOUS this company is!!! They should be driven out of business! Awful customer service!!!!"

"They never answer calls, and when you check the status of your order, all it says is “in progress”. I placed my order for my cap and gown on 2/22/2022 and still nothing. My ceremony is next Thursday 5/12/2022. I’m trying to figure out what my next step should be. I am a big guy and all of the previous cohorts who are selling their used cap and gowns are small females. I was actually looking forward to my graduation, as this is my first degree, but I may not be able to attend. I wish my school used another supplier because Herff Jones has yet to meet their promise of delivery the cap and gown 4-6 weeks after order."