PetSmart

"This store has a friendly staff with a fair amount of merchandise. The store itself is older and a bit dingy. The place feels like it could do with a good scrubbing. The bathrooms weren’t horrible but could have been cleaner. The pet clean-up station needed to be restocked with bags. They also house a groomer and a Banfield Pet Hospital. The Banfield is the main reason we go there. The staff is helpful, but not very accommodating. We’ve been with Banfield for years, and this location used to be very good. Unfortunately, the quailty of service isn’t what it used to be. After my dog’s comprehensive exam I was asked to give him a treatment at home they should’ve administered and to bring back a stool sample they didn’t collect. Since COVID, they no longer allow you to stay in the exam room with your pet. Overall, I’m rooting for this place! It use to be better and I’m sure it will again!"

"Overall the employees were nice and the store visibly looked clean. It was not super busy, and I like the fact of being able to order online and pick it up in the store pretty quickly!"

"I generally like the company and the products. I do wish dog toys and chew things were not so expensive. Most of them were between $15-$25. I do like the clearance, usually a very good buy. This store in particular, near Chesapeake Square Mall, is usually fairly messy and it's difficult to find an employee when help is needed. I am surprised how many employers allow employees in a customer service field to be on their cell phones texting or whatever while they're working. However, the employees I have come into contact at that store have always been very polite and helpful... As helpful as they can be. Just thinking of a few times I've had questions and the few employees that only responded that they did not know. I would suggest they be coached on how to fulfill customer inquiries by letting the customer know that while they don't have the answer they would be happy to go speak to another employee(s) that may be able to help. Just trying to offer positive suggestions :-)"