Petco 11331 West Broad Street, Glen Allen, VA 23060

"Store employee shamed me when I asked her for a low maintenance fish for my seven year old son, who is in the Autism Spectrum and just wants a fish to feed and keep him company. The employee gave me an entire lecture about how all pets require space, love and not such thing as low maintenance exists. Which was very confusing because once I asked about the Bettas she immediately changed her tone and said “well I’d guess those are considered low maintenance”. I walked away, my son picked his fish, paid and left."

"If you are going to buy fish be ready to give an interview, Weirdest experience ever when I went to this Petco, the male employee (long hair don’t know name) who was straight up hostile for no reason, just wouldn’t sell me the fish, went to petsmart and bought same Angel fish. I guess I just need to stick to Petsmart."

"In a year time I have seen great improvement and selection with their fish. I just avoid going to this location when I see the employee that always gives me issues with price matches"

"The store staff it self is great no complaints. Even helped me get a discount. By the vet tech staff is absolutely terrible. Let’s start with how the person helping me had a shocked attitude. Didn’t great me or my kitten, but instead proceeded to poke him through the carrier and was baffled when he hissed back at her. The refused to vaccinate my cat because of this. Correct me if I’m wrong as I am not a vet, but I thought they are suppose to be experienced with scared animals. Would you tell an infant to get out of a doctors office for crying ? So After I drove 45 minutes, was greeted with attitude, and being told my cat will not be getting vaccinated, they proceeded to call my cat untamed, aggressive, and problematic. Great customer service."

"Rebecca the groomer is a liar! My appointment was at 815. I get there at 807 and the front door is locked. Now I am a new dog owner and this same petco did the same thing to me about 8 weeks ago when I had an appointment at 8 but eventually the manager drove up and opened the door for me. So I waited I figured somebody would eventually pull up and open the door like they did last time. Nope I’m waiting and eventually go back and wait in my car around 820 because it’s windy and cold. But I’m watching the door as best I can. There was another guy out there waiting with his two dogs to get in as well. He eventually got in his car and left aka there goes another sale because of Rebecca. I continue to wait and call the store. As soon as it rings it says the store is closed so I hang up. I’m still waiting and the doordash driver pulls up with chic fil a. He’s standing around waiting five minutes and leaves the chick fil a order right in front of petco. Why am I giving all these details? Because Rebecca said I wasn’t there. You can check the cameras and see I was clearly there waiting outside that door for 15 minutes in the cold and wind. I waited in my car until 9 when the store opened because I thought clearly there has been a misunderstanding. I went into the grooming door and waited a few minutes and no one showed up. I went into the main store asked if the groomer was in and if I could speak to a manager. I simply thought I could get a discount for my time wasted and the door being locked. Again this is the second time this has happened to me. But nope no remorse from Rebecca just “I’m not arguing with you. You weren’t here.” Excuse me how can I be here if the door is locked! I waited out in the windy cold weather for nearly 15 minutes! I called the store and it said it was closed. I looked through the glass and no one was there. She said I could have left a message. She took absolutely no responsibility it’s all my fault because I couldn’t get through a locked door. Because when I called the store it said it was closed and I didn’t leave a message. Petco could have left that front door unlocked and have the second door to the main door locked so no one would go through and have the groomers door unlocked. Apparently that’s too much common sense and it’s all the customers fault if you can’t teleport in. Rebecca could have called me or sent a message or something. She had enough time to order herself something to eat but couldn’t call to see where I was. Nope it’s my fault because I can’t get through a locked door. It’s my fault because the store was closed so no one answered the phone when I called. I wasted an hour of my life waiting for my dog not to get groomed. I couldn’t believe she lied to my face and the managers and they just completely blew me off completely. No, sorry for wasting your time. Nothing."