PetSmart,

9870 Brook Road, Glen Allen, VA 23059

"Fabulous store to shop in. Customer service was excellent when I needed help."

"Great place I get all my animals stuff from there. Good customer service."

"The following is a review I submitted for The Hanover Humane Society which this PetSmart is in cooperation with. Where they only display animals for H.H.S. rather than place them into loving homes. My wife and I, who have been cat owners for decades, firmly believe these folks are not the least bit interested in placing their animals into loving homes. A paper shuffling, pencil pushing, bureaucratic mess, where, apparently, some type of authoritarian style "committee", as they refer to it, looks over each application and decides if you're worthy enough to take home a homeless kitty. In fact, you're not even allowed to meet the cat outside of it's viewing cage until you're first deemed worthy by these people. Their application consists of psychological probing, background checks and impossible to answer hypotheticals. They demanded references, (whom they never contacted) and even required our current cat's veterinarian information. (Whom they also never contacted) Upon completing this application, we were then told, in so many words, "Dont call us. We'll call you." "If you're lucky." After all that, this so called "committee" that is the Hanover Humane Society, has apparently decided this poor kitty, that is in need of a good home, is physically, mentally and emotionally better off in a 2'x2' glass viewing enclosure over at the Pet Smart than with a loving family. And, the way they see it, no explanation warranted. I quess we don't deserve one. Their adoption disclosures did state they may do a physical tour of the potential new home as part of the decision process. Fine. So, where were they? They were welcome to have knocked on our door, unannounced, day or night. They could have even met "Rudy", our other cat. But, I guess doing that as well as checking the references they required would have been too dificult and time consuming. And simply denying the application was easier. Who knows? Call me crazy, but, I would think when none other than The Hanover Humane Society has the application of someone looking to give a poor animal a fantastic life, in their hand, they would bend over backwards to try and place that animal. And, only in the most obvious cases of potential abuse and neglect would an application be denied. I guess I'm wrong about that. Of course, the real loser here is this poor kitty. I was just at the Pet Smart today where she still sits in her glass enclosure a month after applying for her. And we're sure she's not the only animal that has missed out on a great life thanks to H.H S. These folks have obviously lost sight of the ball."

"First time visiting this location for our dog’s grooming and the results were amazing. From the beginning scheduling was a breeze and she was in and out in no time. Our groomer was Bri and she did an amazing job with our Sophie. Definitely will will be back again for future grooming and highly recommend her."