PetSmart

"My dogs love to sniff around the aisles and meet other shoppers and their dogs. This store has a great location, lots of parking around and its staff is helpful and friendly"

"First tried to get my dog groom they say she was too matted and had to shave her completely, well we just did it ourselves because that’s not what we wanted from them but they said they could not bath her at all. We bring her back and they say the only thing is matted to them is her tail and they refused to groom her and shave her tail. But last time all they wanted to do was to shave her. A staff quoted us a time of 2hrs the manager said oh it should only be an hour…mind you our dog had to be hand dried. We got to sense that they did not want to take the time to hand dry her. As soon as we checked her in the manager saying oh we may not can do it if she don’t like it. Why even say that. Our dog has shown no signs on not being cooperative. She did not want to groom our dog for whatever reason. Every time we came in there they had a reason to cancel our appointment and let us know they were too busy to accommodate for what they said they issue was After the 3rd time of trying to have our dog groomed we are just shocked with how they can even keep business coming in by how unprofessional the staff is. The lack of care and willingness to groom our dog properly. The first 2 times I looked past the misunderstanding."

"Tried their grooming service for the first time. NOT impressed at all. My labradoodle came back with rough patches and gaping bald spots in her coat. Her tail and her nails weren’t touched at all from what I could tell. NOT GOING BACK. Why is it SO hard to find a good groomer in Midlothian?"

"I got off work super late and called the store while in route to let them know I was going to be cutting it close to closing which was 9pm. I arrive exactly at 8:59-9 on the dot. Instead of letting me in, the employees just starred at me from the register as I was waving them down. It was one guy and two girls. I get it the Store is closed, fine, but atleast acknowledge me and say "sorry we're closed" instead of staring at me being rude. I was really disappointed in the customer service and will go out my way to the Hull St or Chester locations for now on. That level of customer service rubbed me wrong."

"My puppy Amore' loves coming here for her grooming! They treat her like the princess she is and she always comes out happy and beautiful! You can feel that the staff loves her and other animals being groomed! Amore' will tell you that this is her grooming home!!"