Homebase Credit Union (formerly Fort Lee Federal Credit Union) 3510 Adams Avenue, Fort Gregg-Adams, VA 23801

"Not happy at all. Charged me an overdraft fee out of the blue. When I called about it, the girl I spoke with said she saw it on the account and she would need to get with another employee to see what happened. Said she’d call back. No one ever called back and that charge is still there. Any other bank would have seen the issue, apologized for it, and removed it. Now, I have to spend my time trying to get this adjustment taken care of that is clearly not my fault. Been with FLFCU for years. A name change and all sense and service goes out the window. Ready to change banks. :("

"I have been a member since 2014 and I have never had a problem with them, I have direct deposit and savings account and now that I need something from them they are trying to charge me 20$ an hour to look at my transactions, saying they have to do the research. I mean that’s their job and they still want to get more money out off me, it my account it’s my transactions why can’t I just look at them my self, always trying to make it hard on us and trying to make money…"

"I have been a member of FortLee for a number of years; in the past it was a pleasure dealing with the Hopewell branch. It was a time when the staffs goal was to provide good service to ALL. The loan officer that I had the Unfortunate opportunity to work with on my vehicle refinance request Unfortunately took his sweet time, there was no desire to provide good customer service in a timely manner.He requested that I get all the information needed for refinance myself. Once I gave all the information he took forever to respond back or return calls in a timely manner.After almost two weeks he finally came up with a answer that did not even work for me; wasted my time...HORRIBLE EXPERIENCE"

"Some of the people in this bank shouldn't work in a public setting. T. A. is the rude person I talked to on the phone from this bank today. Kept cutting me off when I was asking her questions. Told me I needed this and that. Never had all these requirements from anyone but her then she just wanted to hang up with out giving me details on how to get this information SHE wanted to her. Long story short another loan officer called me and took care of it right away for me without all the drama and non sense paperwork that SHE required. Last years review >>>>>>>>>The absolute most horrible customer service ever. No one returns your phone calls. If and when you finally get through to someone. Rude and yelling on the phone is what I just experienced. I'm pulling my money out and never returning to that zoo."

"I just got off the phone with the Fort Lee Credit Union 4/15/16 at 12:15. And I had a question to make sure my account would not be over withdrawn from. The teller on the other line then proceeded to talk to me about A2A set up, which I told her I already had set up. Then with an attitude she responded saying "Than what can I help you with?." Like I was the burden. This is exactly why I withdraw my money for this account and give it to a better bank. Long story short, switch to Navy Federal; if you can. I spoke with them earlier. They were nothing but nice; even though I called them about my problem when I should have called Fort Lee. They gladly gave me the number for the Fort Lee bank. I cannot wait to cancel my account with Fort Lee!"