Capital One Bank

"Service over the teller was very poor. Long line and wait time is over 30-40 minutes. One teller has entertained one costumer chatting for a very long time. Only 1 teller is functioning and there were 4 of them inside. We have to wait for 20 minutes for that single teller because the customer have to retrieve something from outside and teller has to hold the long line to wait for her to be back. Bad customer management."

"Every time I need to come here they are understaffed. I have had to come here twice for notary services due to dealing with my mom’s accounts on her death and they truly do not care about doing things correctly the first time. Not impressed with this branch at all."

"Friendly and knowledgeable staff. Gonzalo patiently helped me until the end. I left that branch very satisfied after visiting many branches."

"I went to the bank in order to deposit cash, i forgot my ID, but i had two of my capital bank cards with me. I had my phone with me, my social security number, access to my email and picture of my ID. I have been using this bank over 6 years. They told me they can't deposit my cash as long as I don't have my id with me. What is that? They told me i can use atm, i used their atm and it glitched while i put there 1700 dollars, the money were not deposited, and atm didn't give me the money back. I went back to the bank, i wanted to talk to a supervisor, they told me supervisor is not there. They were arrogant, rude and unqualified, and told me there is nothing else they can do with their own atm and nothing they can help me with. I spent hours talking to a customer support on a phone, and now i am having a very big problem, i have no money to pay my bills, and i have to wait god knows how many days until they do something with it and return me my money. WHO IS GOING TO PAY MY LATE DUE FEES? After they return me my money I will close my capital one bank account, and I won't deal with them ever again. My friend had a similar problem with the atm of bank of America, and they gave him his money back the same day. I am having a huge hardship with my bills, my whole weekend is ruined. Screw Capital One Bank, their broken ATM machines and their unacceptable level of customer service!"

"In this branch employees take long-time with each customer more than any other capital one branches which coats more waiting time. I requested to talk to a manager, the employee told me that the manager is out due to family issue. So I asked her, why there is only one employee helping all people in the line. She answerd”We are two but we have many things to do here”. I said “but that makes us wait a long time “ she answered immediately “ there are many other capital one branches in the area you can go to any” . I complained, That how you solve it?, then she turned around while I was talking to her and left!!!!!!"