Costco Tire Center 850 Glenrock Road, Norfolk, VA 23502

"Don’t get tires anywhere. They have a great policy on rotations and coverage on tire flats etc."

"They have good prices but are overwhelmed. I have a nail in a tire and called for an appointment. First available was in 6 days. The alternative is "first come first served," and that translates to 4, 5, or more hours. The warranty exists if you can wait a week."

"What a disaster made appointment for 12pm at least week ago. Dropped off at 11.30.Went to check at 1pm hadn't even looked at it yet the place was not functioning well Looks like they can't manage workload schedules. One women with an 11am appointment was still there after i left. Supposedly there was a lift problem maybe, but that doesn't account for the disarray they were in definite have other problems."

"I am disappointed with the time it took to service my vehicle but more so with the priority of servicing vehicles. I had a 5:00 appointment, I dropped my vehicle off around 4:50. There was a man in front of me in line without an appointment, so he left his car in the queue. My car did not get serviced until 6:00 and I did not get it back until 6:45. What frustrated me the most was the man without an appointment got serviced before me. What is the point of making appointments if walk-ins are accepted and treated as first come first serve. There were numerous mistakes at this service center and management needs to hold themselves to a higher standard."

"This review is more towards Ron at the tire center not Costco as a whole. I been a member of Costco for 14 years and have not had a bad experience until now. I made an appointment to get my tires rotated in which I was standing at the counter for 10 minutes waiting for Ron to check me in. I waited inside for my vehicle and when it was done I went to the counter to get my key. Ron looked at me four separate occasions, took two phone calls, moved two stacks of tires, and proceeded to help another customer look up a battery after I have been standing there for 15 minutes waiting patiently. Once he started helping the other customer, whom said he could take care of me first because I said I was waiting for my key, he just looked down at the battery catalog and said, “this won’t take long.” At that point I just walked out to the garage with my daughter and asked the technician who worked on my vehicle and was professional to get my key. His customer service skills were the worst I have ever seen in the last 14 years of going to Costco."