Portofino Italian Restaurant

"I have been here several times and it just keeps getting worse. What started out as amazing has led to outright embarrassing. They have the absolute best Stromboli's. Everytime I come here, I order an x-large so I can keep enjoying it for later. However the last few times I've been; I can tell the consistent lack of customers is leading to budget issues and just over all weird things. The second to last time I ate here, the atmosphere outside the restaurant just felt like I was in a rough part of town and may run into trouble. Keep in mind that this was in the peak of summer at 1pm on a Sunday in broad daylight on what i calm the new and better side of Morristown. I was saying goodbye to the buddy that ate with my family and I, and there was a small child on the side loading door playing with a mobility/broken leg mobility scooter. Whitch further adds to the trashy-ness seen behind the restaurant itself. I know the state of sourrinnding properties can't be helped but it makes you realize that the parking lot is always unkempt, never mowed, and always empty. It is void of all customers at all hours of the day everytime I drive by. We laughed this scooter incident off but the last time I came here, I realized that I was a moron for attemting giving this place a second chance to redem itself. It was after church and I invited some out of town church friends to eat with us; who happen to have a side passion finding and dining at delicious hole in the wall restaurants. We'll this place has really turned into a smoking, roach infested crater. The toilet in the bathroom had a water level so high that it was like trying to potty into a bird bath. Your gonna get wet no matter what. There were no napkins in the napkin holders but they were left on the table just to showcase table numbers in an always empty establishment. At that point does it really matter what table we are seated at? It's not super hard to find the customer at all. Especially with only one server working. The music playing dint match the vibe of the place at all and it was a bit hard to have a conversation over. The service was so so the pasta wasnt cooked all the way. Something about the drinks seemed off. The water didnt seem to be filtered and i could smell the chemicals reeking off it from across the table. The wings weren't tossed in sauce at all, rather it was a pitiful drizzle of sauce. None of the food ordered had enough sauce and any extra sauce requested was very watered down. We asked for parmesam cheese and were told the other customers had "THE" only parmesan cheese shaker. Your kidding me right. What Italian restaurant on planet earth only has "A" parmesam shaker. We didn't make a fuss at all but I think that the other guests were also so shocked and horrified by overhearing this, that they graciously brought the singular shaker to our table on their way out and then proceeded to quietly pay for our meal. We were a party of 6, so it wasn't cheap. I wish I could have thanked them, that really ment a lot to me and helped fielded the embarrassment of trying to bring friends to a once awsome place to eat and only falling flat on my face. That whole experience has now become an inside joke. I apologized many times to my friends but they laughed it off and said no big deal, it's not my fault. I now get constant updates on the down fall of this restaurant from the same friends. The lastest update came including a health department score in the 60's and a discovery of roaches. I guess that extra crunch I enjoyed wasn't brunt crunch after all. My friend's son said it best, they should have bull dozed thos establishment with the schetchy hotel once located behind it."

"NJ is the pizza capital. Moving here from NJ I can say this is the best pizza in the area. We had a XL cheese pizza and the steak calzone. The Calzone was very good. Only recommendation is that they heat the cup of marinara."

"The food was not authentic Italian food.. I was very disappointed. The bruschetta was limp mushy pieces of pizza crust with melted cheese tomatoes and spinach with a side of marinara. The kids got the Philly cheese steak, they were huge but the bread was tough, not crunchy they definitely used microwave to heat it up way too expensive for that bad of food. The poor girl was working alone to serve everyone. We ordered our food and received our food almost 2 hrs later. It was very loud there, little kids were running around everywhere and the families weren't even watching them it was a horrible experience..never going back. $80 for food that should be 10 bucks. Although we had only cut a tiny piece off to try the subs we still were not given a refund. Me and my family left hungry and disappointed."

"Would give 10 stars if possible! Super nice, friendly and relaxing atmosphere. The food is SO GOOD. We had the Bruschetta bread and 2 medium calzones. I had the meat lovers calzone and my husband had the steak one. Each was $12.99 for a medium and they're stuffed full! Service was awesome as well! Pro tip: make art out of your trash & put on the plate to make the waitress/waiter happy instead of leaving it for them to pick up."

"Placed a pick up order through DoorDash tonight. When I arrived at 8:50 I first thought it was closed. The parking lot is essentially unlit and there were only 2 cars (employees) in the parking lot. When I came in the girl was on her phone and didn’t greet me at all. I told her I had a pick up and gave her my name and she finished her text and said “okay I’ll go get it.” Then I hear her start talking on the phone on speakerphone and she brings me most of my food. She had to go get the cannoli from the back which I could hear them using a microwave to warm something up. She came back out and said they were heating up the cannoli cream and it would be right out. While I was waiting, 3 people came in wanting to eat. When she came back to the front she said “sorry, we close at 9” even though everything online and even the sign behind the register said they were open until 9:30. After they left she said “ I worked both jobs today, I’m going home. “ She went back to the kitchen to get the cannoli and came back and gave it to me. While she was bagging my food she started another speakerphone conversation. There’s no wonder the place didn’t have any other customers. The food was mediocre. The fried mushrooms were good, the fresh salad was good, the chicken parmigiana was the best part of the meal. The garlic bread that came with it was awful, I’ve had better from the frozen section at the grocery store. The cannoli was okay, but simply unappetizing after knowing the cream was microwaved. The place has potential with a few tweaks to the food and the hiring of staff that want to be there."