Rick Hendrick Chevrolet - Collision Center 6252 East Virginia Beach Boulevard, Norfolk, VA 23502

"The folks at Rick Hendrick were amazing! The process for having my F-150 fixed could not have been any more painless or smooth. Desiree (sp?) and Ryan kept the lines of communication wide open and explained every step of the repair as they occured. It was as simple as walking in, dropping off my keys, Ryan explaining exactly what they would do, receiving texts as those things took place, then coming in to pick the truck up. All said and done, it was a 3 day process as promised! I can't recommend their services enough! Great process, great people!"

"My car was clean when I got it back. The paint job looks very good But, the work took over a week. I am not sure that I am satisfied with one of the replacement parts. Some of the body parts were not replaced…but left on the left passenger floorboard. I now have to go take the car back in to get those installed. Overall, I am more satisfied than I have been when I’ve needed body work done previously. Addendum- The dealership reached out to me right away to take care of my concerns. They were prompt and professional in the interaction. I have revised my rating. Thank you."

"This was the best experience I have ever had with a repair shop. They kept me informed of the progress of my repairs. They are very friendly and courteous. Ryan and Ashlee were so awesome."

"I had a great experience here! My husband and I tried two other places before I found this place as we are new to the area. Everyone was extremely friendly and welcoming from the moment we parked our car and headed inside. We happened to meet Conner as soon as we walked indoors and explained my situation of needing a car that day. Ultimately, I spent a little more than I wanted, but Conner got me into the newer model Impala that I had wanted before but couldn't get. I had been looking at these for years and had tested driven one 6 years ago but found that it had water damage (at a different dealership) and couldn't get it. I never stopped thinking about it. When I told Conner that I had settled for my old car, he immediately pulled up their impalas, and they had one. He pulled it around for us, explained all the features outside and in. I knew from the second I sat in the drivers seat that it was my car. The process on a Saturday took a few hours, but Conner sat with us the whole time and explained every step as it happened. He was friendly and courteous, and we had a good time getting to know him and his story. At the end, you get to ring a gong for the purchase of your new csr where everhonr claps, and my husband just couldn't resist the temptation! Overall, it was a great experience, and I highly recommend this dealership! Thanks for my car, Conner!"

"How would you rate your satisfaction with the quality of the work done to your vehicle on a scale of 1-10 1. Unsatisfactory. Not even just based on my standards but based on their own Quality Control. Vehicle was delayed three times because it wouldn’t pass their on quality control on the paint job. Once it finally “passed” their quality control and I came for pick up, I found misaligned panels, a loose side marker, trunk liner was not seated properly. Using the same scale of 1 to 10, how would you rate the customer service you received from the shop? 1-customer service was beyond terrible. When I first visited to get an estimate for repairs, I was told they would set up the rental car and make arrangements between the insurance and rental company. I was quite surprised by that and in multiple occasions I asked if I need to call or do anything. No no no we got it, he said, we will give you a call and confirm for you to drop off your vehicle Monday 24JUL. Never got the call, Monday came and went. I called on Tuesday to find out if I needed to do anything… of course it was my fault I didn’t drop off the vehicle on Monday. I was then told there was no rental available for me till next week and to drop it off Monday 31JUL. Again, I’m told everything is set up and I don’t need to do anything. I showed up Monday 31JUL Only to find out the rental was never set up because the insurance didn’t provide the details. Well, I was able to take care of that on the spot (about 30mins) and the rental shop luckily had a vehicle for me. Fine… vehicle was dropped off for repairs. Completion date: 04AUG. Actual pick up date: 11AUG. Was your vehicle ready when promised or sooner? Yes or No NO- as stated above, it was supposed to be ready 04AUG, didn’t pass paint QC, Monday 07AUG didn’t pass either, 08AUG failed again. 09AUG I went for pick up only to find misaligned panels and a loose side marker. They tried to “adjust it” only to damage the fender liner in which I assume they were prying things into place and so damaged the liner. Had to order a fender liner. I was called for pick up again 11AUG. During final inspection things were obviously put on in a rush and carelessly but when pointed to the adjuster it was obvious he didn’t care. “I didn’t work on it, what do you want me to tell you” ugh really?! After the repair, was it necessary to return your vehicle for additional work? Yes or No YES… will I take it back?! HELL TO THE NO !! I rather take it to a Ford shop. the third brake light in the spoiler was wired incorrectly and stays on and won’t get brighter when pressing the brake. It is permanently wired in dimmed setting. Did the shop keep you adequately informed during the repair process? Yes or No NO !!!! And to me this was the most upsetting part. The vehicle was supposed to be ready Friday 04AUG. I never received a call or anything so I called at the end of the day only to be told the vehicle was in line for quality control and if not ready today it would be ready on Monday. Ok no big deal. Monday came, no call no nothing so I called in the afternoon only to be told the same. Tuesday I called only to be told the same at which point I said I had been told the same thing since Friday and I needed more than “if not today then tomorrow” the receptionist then tried to transfer me to the adjuster and I got his voicemail. I decided to drive to the shop since I was in the area. I was met by the adjuster who started speaking to me with a tone and an attitude. I was confused so I directly asked him “is it me or you are speaking to me with an attitude?” He said “yes, you hung up on my receptionist” at this point I had to very clearly explain to him I was not here to take any of his attitude. He continued to try to interrupt me and cut me off so I had to raise my voice and speak over him to keep him from cutting me off. Once the dust settled, it was admitted their communication was terrible and that they will call me the next day once the vehicle was ready and it wasn’t for me to have to call and check on the status of the vehicle."