Pearson Honda Service 14001 Hull Street Road North, Midlothian, VA 23112

"I'd like to give a shout out to service manager James Howie. Every time I have needed service he goes the extra mile and works really hard at getting my problem or my maintenance issue finished in a prompt and thorough manner. He is friendly and courteous and always professional."

"find a better local shop. with two broken locks, i was told one door lock would be $500 to replace and the other would be $83. before i could even ask he told me he could not, and would not, explain why there was a price difference like that. he said that is the quote, and take it or leave it, he did not give any reason beyond that. if theres a valid reason, fine, but dont call me 30 min before you close and say youre not going to explain it."

"The service dept here is fantastic. This was my first taking my car there . They are so friendly and it runs so smoothly . I had them do my safety inspection while I was there . I could have gotten it done at no charge at the other Honda dealership in Richmond. But I decided I would rather pay Pearson than go through what I have gone through the in last two times at the other place ."

"Met a few wonderful employees and a couple not so wonderful. Just a couple of larger sized arrogant guys that didn't want to assist me with any help. I finally got help from a couple of nice girls and a nice guy in parts. I told them my husband and I had just moved there, and we had dealt with Honda for around 30 years. We trade in every 3 years or so, but at our age now, we planned to hang on to what we have now. Thank goodness the guy was able to help us and get us on our way."

"I called the place just to make an appointment. Someone picks up the phone and asks me what i need, so i tell them i need to make an appointment. They say, "okay one moment" and then i hear hold music. Then the exact same thing happens. Rinse and repeat for 30 minutes before i begged them to please help me get in touch to make an appointment and they had someone on the phone instantly. Their schedule was wide open and now i know why. I waited for 2.5 hours in their shoddy waiting room and they were about to close soon so i decided to ask about my car. They had finished the service over an hour ago and didn't even bother to notify me via speaker system or even call me or text me or walk over to me and speak to me, they just figured I'd ask at some point. So i wasted an extra hour for nothing. The person i met with when i got there was vague and rude. I read these reviews but dismissed them due to prior experiences but after analyzing their nearly empty car lot and the lack of customers, it really painted a picture for me. It seems everyone there slacks off and their customer service is just awful. I'm never going back. Don't do what i did; just stay away. I'm sure they'll go out of business soon enough. UPDATE: Tried to go to work this morning and not even 300ft out the driveway, my vehicle throttles down the power, won't let me accelerate, and numerous lights came on."