Automotive Specialist 2101 Roanoke Boulevard, Salem, VA 24153

"Autom.Specialist has always taken care of my various cars since 2008. They're great!"

"Place seems like they do pretty good work, they did resolve our engine issues. My rating comes from these items: - Bad communication. Had to reach out for updates and never received updates without calling, even if work was completed. - Had to bring the car back due to engine light still being on. Same deal, no calls to update on any findings. - Once we picked up the car the 2nd time, I noticed about a half mile from the shop our right front passenger tire was obliterated to the point I was riding on the rim. It Felt shaky leaving the lot but thought it was the engine still. Had to stop in the middle of Peter’s Creek and luckily a crew from a fire engine was nearby to assist with the spare. Tires were in like new condition when given to the shop so not sure what happened there. It’s almost as if someone slashed the tire, it was barely hanging on to the rim when the fire engine arrived. Overall solid engine work, but the customer experience was not there and we are tasked with buying a new tire which we didn’t anticipate after dropping almost a thousand on the engine. They did provide a free oil change though for having to bring it back in which was nice."

"I've had two vehicles in for repairs in the last two weeks. Both were repaired quickly and correctly. They are friendly and professional. Their prices are normal for the area and they do good work. They are honest and always call before doing the work. I will go to them again and would recommend them."

"I've been been a long time customer and they've helped with multiple cars over the years. From routine maintenance to major jobs, they've always been professional and helpful. I trust the work they do and I'll be continue to be a loyal customer for years to come! Plus Althea is the best shop dog!"

"This is, hands down, the best shop that I have ever worked with. They diagnosed my issues almost immediately, called me to discuss it, then gave me the very reasonable price. The owner and every employee there are very professional and courteous. I will never take my car to another shop."