Dr. Frank D. Romano, D.D.S. 1133 Heatherstone Drive, Fredericksburg, VA 22407

"I had a professional experience with Dr. Romano and his office manager, Trudy. I received a timely appointment for an oral exam and dental cleaning within 2 weeks of my call; Dr. Romano completed a thorough oral exam and cleaning. I recently had a dental emergency. and I unfortunately never received a follow-up call after leaving a detailed message, not even 2-3 days after I had to have the concern resolved by another dentist. The lack of a courtesy follow-up resulted in my switching offices. Dave Taylor, Fredericksburg, Va"

"We were new to the area and did not want a "big box" dentist. Dr. Romano did his own cleanings. He was terrific with my two kids. My husband and I went as well. He was prompt, thorough, and did not recommend a whole ton of unneeded services like you get at those "big box" dental places. He requested our x-rays be transferred over from our last dentist so he could provide continuity of care. All around was a terrific experience. They do not always have someone who answers the phone, as they only have one person up front assisting clients and answering the phone, etc. So leave a message, they do get back to you."

"Completely unacceptable service. A family member was in desperate need of an appointment due to extreme pain. We made 6 phone calls and left 3 voicemails. The experience up to this point is extremely frustrating. Totally lost our business."

"The doctor was polite and prompt. My appointment was in time and everything went smoothly. Also, he was great with my 4 year old and made her feel very comfortable. I would recommend him."