Tidewater Auto Electric

"Took my car there to be looked over considering an electrical problem as they were highly recommended. I was told I had to leave the car for a week before getting looked at as they were backed up. The next week I received a call stating the problem was more serious and they would need more time. This was not a problem. I asked and granted so time to think about what I was going to do with the car. A day or two later I received another call and was told that the Cadillac Converter was STOLEN out of the car. Tidewater Auto Electric “Bonny” said there were not responsible even though it was on their property and under their control. At first she didn’t even want to make a police report. The next day she did however. The unusual thing is MY CAR WAS THE ONLY ONE VANDALIZED. I suggest that if you go to this shop please do NOT leave your vehicle there."

"Bonnie and Amber were both outstanding. I scouted multiple locations to address an issue with my car horn and airbag in an older vehicle. Tidewater Auto Electric turned out to be the right decision. Bonnie and Amber were transparent, accomidating, expedient, and detailed in their explanations of the problems I faced and the solutions available. Without me even mentioning any price concerns they came up creative solutions to lower costs on my end due to the extreme rarity of the broken components in my vehicle. They worked with me on a constrainted timeline and finished the job both sooner than promised and for less money than expected. Most importantly, they were patient with me as I weighed decisions and worked out logistics for drop off and pick up. I run a store and manage customer facing employees. The care these two have for their work and their respect for the customer experience is what I look for in my own employees."

"If I could put no stars for customer service I would. This shop was recommended by another shop to go there because they could not resolve an electrical issue with my car. Right off back, the older lady at the counter was very unprofessional, and rude, you would of thought I did something to her, I just came in because I was referred to them by the last mechanic shop and to get service when available. When I had the mechanic from the other shop that referred me try to explain to her what the issue was, she was even rude to him as well and he himself even admitted she was rude and nasty. I would never recommend anyone I know to them just off the customer service I received from the older lady at the counter. Maybe if you could get past the older lady at the counter, you may get some good service."

"The issue with my cruise control failure, in my 01 truck, was diagnosed and the part was acquired. Their services are in high demand, So patience is required while your vehicle is in the queue for attention. They provided a detailed report on actions of analysis and resolution. I am pleased with the final results."