CVS 1022 Hardy Road, Vinton, VA 24179

"This is the worst CVS in Roanoke/Vinton and they need to get new employees. The customer service is awful and the pharmacy is a joke. Very rude!!!!!!!!!!!!!!!!!!!! I would give zero stars but they make you put one. Corporate really needs to step in and check this place out because it's awful!"

"ALWAYS CHECK YOUR MEDICATIONS!! This CVS filled my daughters lexapro 10mg bottle with the WRONG medicine! Instead of lexapro 10mg she received tolteridine 1mg (a urinary incontinence drug). Tolteridine should not be taken in people with heart or kidney issues and my child has both. All month I thought she was dehydrated bc she was only urinating 1 time per day, when all along she was on a medicine to keep her from urinating! I discovered the error when I was refilling her pill strip for the week. I noticed the pill felt wrong for lexapro. So I googled the numbers on the pill and sure enough, it was not lexapro. I went to the pharmacy immediately to fond out why or how this could happen and exactly who made the error! I was argued with by the pharmacist Pat, I was told to wait while the looked info up, I was treated like I had done something wrong. And even though my child was standing right beside me, Not a single person apologized or asked if she was ok!! They showed total disrespect to me and no concern that they could have hurt a child! I called CVS corporate to file a complaint. I was told they would investigate this and let me know what they found in 2 days. Well 5 days came and went, so I called corporate back. I was lucky to speak to the gentleman I did bc he was the first and only person yet to apologize for the mistake, AND ASK IF SHE WAS OK! He informed me that no one actually investigated the original call. So he involved regional managers and higher ups and I had a phone call within 2 hours. Unfortunately, this phone call only informed me that they would continue to investigate because they had not found any errors on CVS's part and she would contact me shortly. This was several weeks ago, I have not heard back from anyone and will be calling again today. I'm LIVID! I immediately moved all my child's prescriptions to a different pharmacy but my insurance doesn't pay for any other pharmacy near me, so I'm stuck with them but luckily was able to move my child's. STAY AWAY FROM THIS PHARMACY! and if you do have to use them always check the numbers on the pills inside your medicine bottle against a pill identifier resource (google works)."

"This is the absolute worst place in the entire Roanoke valley to have your prescriptions filled at.. probably the worst place to pick in the entire state for getting prescriptions filled. The pharmacy stays closed or closing at 2-3PM. On a Thursday. EAD vinton CVS"

"Customer service is lacking nationwide; however, I was so pleased that the CVS clerk who was assisting a coworker with troubleshooting the automated checkout machine, came to check me out as soon as I arrived to the counter."

"This store is at a great intersection location. The employees, especially Randy, are always friendly and helpful. I've seen them walk people through photo copies, passport pic, etc. gladly on several occasions. I've never had a bad experience and I come often. Drive thru pharmacy is backed up at typical after work times, but they are quicker than most."