Goodwill Store and Donation Center 907 Hardy Road, Vinton, VA 24179

"I must say This Goodwill in Vinton has the worst front of the house staff. Debbie I think is her name needs to go as well as the manager. Are they sisters? Because there rudeness an smart mouth are the same. The way the manager talks to a customer is absolutely shocking! Who trains the people and then let's them act like disrespectful rude, just plain nasty employees! I use to a spend 200 to 300 hundred a month there not anymore! And the clothing I've donated extremely nice designer brands not anymore. They say u can come in buy clothes but can't try them on if u get hme don't like an return u have 7 days. And guess what they are keeping your money 'no WAY in hell' are u getting your payment back! but they will give you store credit. Seems to me they are running over top of customers! U can't try clothes on there.. They keep your money... Store credit... Seems to me they have a racket going on!! I shouldn't have to pay for other guests behavior. Closing the fitting rooms is beyond crazy, stupid! And there prices... Hell I can get new stuff at other stores for there asking prices. And quite frankly nobody likes to shop where the staff is disrespectful, rude, plain nasty! You need to get this store cleaned up put nicer staff in there and we want care as much about the over prices, no fitting rooms."

"My boyfriend shops often at the Vinton store and the cashier at that place is as rude as the day is long. She continues to harrass him and find ways to combat about every purchase. Today she told him that he couldn't pay with quarters and specifically said that they have a rule stating that they cannot accept change because its too much to count at the end of the night. WHAT? EXCUSE ME? IT'S GOODWILL AND WHO IS SHE TO SAY WHAT GOODWILL WILL ACCEPT AS PAYMENT.? Money is money! She called the manager on the phone and asked if they could accept the $7 in quarters. Ok so if they don't want to the job then hire someone who is competent and willing to do what is required. I plan on contacting someone about this lady because I have heard enough! This is rediculous! If I have to go to this store snd put this lady in her place then I will do it!!! SPENDING QUARTERS IS NOT ILLEGAL LADY! I BET I COME UP IN THERE WITH PENNIES AND DARE HER TO SAY A WORD. And who is in charge of pricing this stuff? Its out of hand to say the least!"

"The employees are so rude. I asked the older lady that works the register about the exchange policy and she wouldn’t explain. Also another white lady that was working the aisle almost ran into me and didn’t say excuse me. The older ladies are just so rude there. Never had problems with the younger crew."

"Close by and best for clothes and some furniture. Hard goods have been pretty sparce of late. Still nice GW."

"Employees are nice and helpful, but half the items and clothes they have are broken. Which is fine if it's an article of clothing that has a small tear at the seam or an item that can be easily fixed. But they shouldn't be selling broken items and ratty clothing that's been donated for nothing. If somethings broken or is missing something it should be labeled and the prices should reflect that. Selling unfixable items that were donated isn't right."