Jiffy Lube 240 Pantops Center, Charlottesville, VA 22911

"Don’t get headlights replaced OR drop your car off. My experience January 2024: I called and asked if they do headlight replacements. They said they did. I came by and stood by the front counter for a long time—employees kept walking by saying “just one minute”—until someone helped me 25 mins later. They said they were busy but could get to my car in the afternoon. So I dropped the car off and my wife picked me up. I called back 3 hrs later and they hadn’t gotten to it. I called by another 3 hours later and they said they looked and didn’t have the headlight bulbs in stock. (They did not proactively call me at any point). I drove back to pick up car and they had left it unlocked with the keys inside in the parking lot. Now, I recognize, my ask may not have been typical. Most customers just want an oil change and stay with their car. But the service i received was embarrassingly poor. My wife loves the Jiffy lube on Berkmar, so I want to give the JL brand the benefit of the doubt. We won’t be returning to this location again."

"Anthony here at Jiffy Lube 240 Pantops center, Charlottesville, VA took such good care of my car. So nice and knowledgeable! Also, I sat in a very nice waiting area."

"Timely & honest. As simple, yet thorough as an oil change can get. They get you in. Get you out. And along the way they are never pushy with reccomendations, BUT always make sure to check everything thay should be checked routinely, and to let you know your options in an open and honest way."

"Friendly, Fast and a Fair Price! The people that work there were super friendly and helpful. I was in and out in less than 30 minutes. No muss no fuss!"

"Can I say awesome!!! Best prices. Best people. Come get your brake work done here. You definitely will be happy with the service all the way around a mechanic you can trust!!!"