University Tire and Auto Centers - Forest Lakes

"Was not at all happy with the PR or service. I will go back to the Seminal Trail store. Should have stayed with what you have experienced and not change. Obviously each store has their own manager and some are nice and some are not. I do not recommend this place, there is a better choice across the street in Airport Road Auto Center. Go there!"

"Took my van in about a month ago for new tires and front end alignment. Was told my rear brakes also needed to be replaced. Did the brakes myself and they weren’t even close to the squealer pads yet. Also when I was taking my wheels off I had 2 lug nuts that they had rounded off when they put them back on. I also had 3 other lug nuts that took my full body weight (200+lbs) on a breaker bar to get the lugs off. Toyota recommend 76ftlbs torque, obviously these lugs were well over that. Had to replace the rounded off lugs, wasn’t expensive but it’s also not that hard to put a lug on without stripping the head or over tightening. For the almost $1000 I paid for the tires and alignment I’d expect a little better quality of service and attention to detail when putting things back together."

"Out of all the University Tire and Auto franchises in town, I find this location to be the best and most consistent. Service and quality are very good, and I've never had a problem making an appointment for my vehicles. Understandably State Inspection Services do get booked quickly, and I don't believe you can walk in for an inspection. This shouldn't be a problem however because it is very easy to schedule service online. Their tire packages are fairly reasonable and include free lifetime balance and rotation. I find their tires to be of a higher caliber than the ones sold at big box stores. The only minor complaint I have is that they will not install replacement TPMS sensors unless you purchase from them. Apparently this is some kind of liability issue, but a sensor costs $15 at any parts store and they charge over $100 for the sensor alone."

"Sloppy work. See pictures below. Transmission and coolant were leaking and they didn’t clean or wipe any of it up. Transmission pan is cover in transmission fluid. Also gave me three different prices. Went in at $1300 left paying $1700. I even asked if they needed to do the other work (change trans filters) I was told no. Then next day as they are almost done told me I had to do it and it would be more money. Still they charged me $700 for a filter change and flush. They will not work with you on anything. All parts they get is more than doubled to the customer. I was told they would put a special fluid in I had for transmission they told me yes. When I picked up they told me they arent allowed to. It’s pretty much “your buddies shop” but charges you twice what it should be. Broke down so I had no choice. If you have a choice go elsewhere. If you don’t they’ll get it done but your pockets will hurt and the job won’t be pretty. Two star because I do believe the work was complete. But they didn’t clean up at all and customer service was lacking. Last star taken because pricing not what I was originally told and I basically forced to accept the new cost."