NAPA Auto Parts - Culpeper Auto Parts Inc

"I'm so disappointed with the C'ville Napa this morning. I wanted to support my local auto parts stores instead of buying everything online so I visited NAPA first on 12/28/21. We ordered two brake parts, anticipated to arrive before the end of the same week, although I'm never in a rush- mine are all long term restoration projects. Since I found out a snow storm was coming, I decided to grab the parts a day after their anticipated arrival, on 12/31/21. Only one part had arrived, again, no problem. I picked up the first pair of wheel brake repair kits only to find out they were the wrong size completely. I revisit the store a week after the other item was to arrive (holidays) and it was no where to be found, it is now 1/10/22. I asked for a full refund as they were unable to locate the correct parts (I already paid for 12/28). The would not refund me for the shipping of the item that was apparently never located nor shipped from wherever it was supposed to be. THAT SOUNDS LIKE A SCAM TO ME. NAPA can either refund me the remaining $17.99 I paid to have the one item shipped, or this review can stay up here permanently. The incompetence is overwhelming."

"Got great service here when I needed a new battery for my truck. Technician helped me out with testing the battery and supplying a replacement. They didn't do the install, but did provide tools for the job."

"Very friendly and helpful, even 5 min before they closed they still took the time to find parts that I only had partial model numbers for."

"WENT TO API N GOT MY CAR FIXED. THEY ARE ALWAYS GOOD TO ME. BEEN GOING THERE ABOUT 4 YRS NOW I GUESS. THEY HAVE BEEN HONEST N COME N TELL N SHOW ME IF THEY CAN WHAT IS GOING ON WITH MY CAR. A GREAT GROUP OF PEOPLE TO HAVE AROUND WHEN I NEED THEM."

"These guys are pretty good over here at keeping a lot of parts in stock. Warehouse is in Richmond so anything needed to order is usually in within a day or so too. Service is decent and parts are good."