NTB-National Tire & Battery

"I got a screw in a tire on my Mazda 5. I took the car in today and it was ready in about 45 minutes for a good price. I'm grateful for the quick service and highly recommend this business."

"I was sent their by their call center because this location has Tesla lift. I have a small screw in my tire. I asked them if I can send a picture to ensure they can fix it or not? I was told no I can't. This location is far away from my house. When I arrived the guy told me he can't fix it, he will have to order a new tire. Which he didn't know when it would even come. So he wasted at least an hour of my time. If I had known this, I would not risk driving on low air and keeping stopping to pump air to ruin my tire. NTB needs to train their staff to be mindful and have common sense to not waste customers time. This all conversation could've occurred over the phone. Instead of me wasting and risking my car on the road."

"Ivee provided great help and outstanding customer service. I’m very happy with the work, they did. I got all new tires and alignment. I will definitely be back for other services in the future!"

"I have just received the worse customer service from this NTB Burke location. The moment that I walked in I knew immediately the person at the front desk was not going to be helpful and it turned out he was the general manager. I approached him to be helped, but he completely ignored me. There was no greet or no apologize for the wait, but an awkward 10 minute wait while he was working on his paperwork. Finally he was ready, I explained my issue and I told him I wanted to show him the nail that I have in my tire. I could tell he was annoyed that he had to go outside to look at the tire. Then when we couldn’t find the nail on the tire, he got more annoyed that I wasted 2 minutes of his time and pretty much walked away. When I came back to show him the nail that we couldn’t find, there was another associate who helped me. We discussed that due to the location of the nail and size, it could be repaired despite it being a run flat tire. I asked several times, but he reassured me that it was going to be fixed due to the size and location. While we were discussing this, -the general manager was right next to him and he even chimed in. Because they were booked that day, I had to wait 4 days to fix my tire. On the day of my appointment, the general manager was the only one there and he treated me just the same way as he did before. When he was finally ready, he looked up my account and said we couldn’t repair it and that I had to replace the tire. I explained to him that was not what we discussed, instead he raised his voice this time and said we can’t repair it because it was a run flat tire. I am fully aware that some tires have to be replaced, which I would have obliged if I had to, but what is infuriating is the way his talks and treats his customers. He was demeaning and rude. For someone to be general manager, it’s just appalling that he doesn’t know good customer service. Because I couldn’t take another day off from work, I ended going to VA Auto Service of Fairfax nearby and they fixed it on the same day! The customer service at VA Auto Service of Fairfax was exceptional!"

"I recently had a fantastic experience with NTB Car Service! Their professional and timely service exceeded my expectations, and I would highly recommend them to anyone looking for reliable and quality car care."