Jiffy Lube Multicare

"pay attention people. The free brake check is a money grab. i knew the brake pads on my wife's car needed to be replaced and had ordered the necessary parts. I was told, I had to replace my rotors as well, as "brake rotors wear at the same time as the brakes." Total cost around 550 dollars per axle. including labor. Quick lookup thank you google rotors are 46 dollars each. Brake pads 35 dollars. 127 dollars in parts. 423 in Labor. per axle. yeah that will be a Very hard no."

"So, I was looking for two new tires for the back of my Honda Civic and Amazon had a really good price that was much cheaper than anyone around and the same brand that came with my car. They also offered an installation package through Jiffy Lube. I ordered two tires and they were delivered to the local Jiffy Lube in Burke and I went on my appointment date and had them installed. So convenient and everything worked out fine right? Wrong. So, while driving home I noticed that my low-pressure gauge was on. I thought maybe they just forgot to reset the gauge so, when I got home I did it myself. The next time I drove the car, the light gauge came on again and resetting it did not help. I took the car back to Jiffy Lube and they said the back tires were low and they made sure the PSI was correct in all four tires and reset the gauge. They said that I should have no more problems. Within a day the low-pressure gauge came back on. I took the car back to Jiffy Lube, but they were not as helpful this time. The Manager said the tires were low and it was most likely due to the cold weather we were having. I explained that when the light actually came back on we were not having cold weather. I suggested maybe the tires needed to be remounted as it was obvious that something was not correct. The Manager however was not open to offering any more help to resolve the issue. Air was put back into the low back tires, the gauge was reset and within a day it came back on again. I had to contact Amazon and put in a return on the tires. I had to go to another tire store and purchase two new tires with installation and then ship the two Amazon tires back before I could get a credit. It was a mess. This place is not friendly, and this place is not helpful. The Manager made it perfectly clear by telling me that if I'd purchased the tires at Jiffy Lube, they would have assisted me more. If Jiffy Lube would have attempted to troubleshoot the issue and found the Amazon tires were faulty, I would have been more than willing to purchase two tires right there and corrected the issue on the spot. I learned two lessons here. Don't purchase tires from Amazon but more importantly, don't use Jiffy Lube in Burke, VA for car maintenance."

"I took my wife’s jeep there for an oil change. Within seconds of them rolling the jeep into the shop, i was informed at the desk that I also need brake work done on rear breaks, that there is metal on metal grinding. They offered a quote of $495 to fix. When I asked their “brake expert” to show me why I need brakes, he pointed to the pads and said they looked less than 2mm and the pads should be replaced. I looked at the pads and they were just fine. I asked why was I quoted $495 for rear brake pads and he told me they generally recommend replacing rotors with brake pads.(that is absurd) . There was no squeaking, no metal on metal, NO marks of grinding on the rotors which were in perfect shape and no sign of pads needing to be replaced. They tried to upsell me from an oil change to $500 in unneeded brake repair. They also told me the wipers looked old and needed to be replaced. I replaced them TWO WEEKS AGO. This is my second negative experience with this place. I will spare you story of my previous visit. This place is shady and untrustworthy. Will not be going back and recommend you don’t either."

"This is the best Jiffy Lube I have used anywhere in the US. The manager, Dallas, runs a tight ship just like her predecessors. Professional. Knowledgeable. Honest. Clean. Like a military operation but the customer experience is from the heart and it is outstanding!"

"Came in for oil change and tire repair. Not sure if they lack experience fixing tires or they’re too lazy to do it because it’s an hour before closing time. Said they couldn’t do it because it’s too close to the side wall so I took it down the street after they changed the oil and guess what the other shop fixed it with no problem. And they also lost my hubcap."