The Twisted Crab - Greenbrier Mall

"We are regulars at this location and the food is always great. But for some reason this time the service was very lackluster. I’m not showing the server’s name nor any identifying codes on the receipt because I don’t believe in public whippings. I just want management to reiterate the importance of great service to the servers. Granted, it was very busy on a Sat night, and the wait was the better part of an hour— no big deal….But for some reason, our server was very forgetful. An order of fries was omitted from the original order and had to be re- ordered upon arrival of our food. Those fries took about another 10 minutes to come out. We asked for ranch and extra twisted sauce on the side. The server forgot both of those sauces and we didn’t receive them until we were basically done eating and ready to box up the leftovers. We received the wrong receipt as well.. Most importantly, we didn’t get drink refills the entire time, (almost an hour)we were there. I had to ask the server to refill our drinks as we were boxing up our leftovers. There was 6 of us at the table, so it’s hard not to notice 6 empty cups every time you walk by. I’m not sure what the issue was. Maybe the server was new. Maybe they just had a bad night. But the service we received definitely affected their tip."

"One of the worst restaurant experiences that I've ever had. We had a party of 13. They brought the food out for all but 2 of us. We waited an hour and 45 minutes for the food. Everyone else was finished eating when our food came out. I asked was it going to be comped and the waiter said, he would check with his manager. The manager said, she could take 10% off the total bill but couldn't comp the food because we consumed it. Well, isn't that pathetic? Both our meals were just 9.99 plus drinks. Everyone that got their food on time benefitted from us not getting ours. Did they expect us to not eat it after waiting almost 2 hours while we watched the rest of our party eat? The food could have been a whole lot better after waiting 2 hours for it. Stay away from this disaster show. The customer being a priority is long gone."

"I went with a friend and the food was just food nothing special about the place . Waitress took her time to bring napkins and drinks to the table. And it was only 6 people in the place. My friend asked for some hot sauce and the young lady rolled her eyes at my friend and made a smart comment. Much more attitude that was needed. I had been to other locations with my daughter and had a nice time. The oysters were over cooked for my taste as they stuck to the shell, sauce was not spicy as requested. I won't go to that location in the future"

"I stopped by with my family and we enjoyed a really delicious meal and reasonably priced drinks! There are specials almost every day of the week so you can always get a fair deal on something! I personally really enjoyed the fry on their catfish and would highly recommend that or one of their flavorful boils! I will definitely be back for another visit!"

"We did take out for the most part. The food came hot and packaged nicely. We ordered 2 boiled bags and 1 shrimp kids meal. We also ordered a side of fries. The food was flavorful and juicy. This was our fourth time here, but first time doing take out."