Pep Boys

"Wonderful service for what seemed like a minor job, replacing a blinker light bulb, and ended up to be a more complicated process due to how my car is designed. Everyone was great from front desk to mechanic."

"Edit: I was told I would be able to pick up my car this weekend to which was changed to this week. It is now midweek and I cannot receive a straight answer on which day I can get my car back. It has officially been over month and still have NO answers. This was my main shop since I had a car and never had an issue with customer service and timeliness until now. I have been waiting on my car for about a month now. I was told a part had to come in, and there’s not transparency with this company. I was told I could get my car this weekend, now I’m being told a week. They are unable to provide definitive dates. This place is very unprofessional and lacks communication. I have been inconvenienced multiple times by this shop. Very frustrating and awful experience."

"I would not recommend going here. The first time I came, check engine light came on and they were right beside the auto zone i got it checked so i said cool. they fixed the car supposedly. 4 days later my check engine light came on AGAIN. i went to get it checked at auto zone and the problem still read the same. I came in the store to talk to the the technician who worked on my car to see what was going on, and he had an attitude. whatever. they end up not charging me because my visit was so recent which i appreciated. however, my check engine light came on again 3 days later! i called frustrated because i didn’t understand and my check engine light has never came on this frequently, especially in the course of 3 weeks! they proceeded to tell me my 2016 kia soul is old! gaslighting at its finest! my car has never had this many issues until i took it to them. i would not recommend coming here. they don’t even fix the issue and now i have to take my car to another shop and spend more money when all the problems should have been resolved the first time."

"I always get worried taking my car to the shop because of cost wise. But I took my F150 in and got an oil change for only $88. I normally pay a bit more than that. So cheapest oil change I’ve gotten. Super nice workers. Barbara was so helpful with figuring out a good time for an appointment to fix any issues with the truck. Great experience overall. Definitely will be going to them for any future vehicle work!"

"Pep Boys is the best! I use the Pep Boys in Virginia Beach, and everyone there is amazing and honest. I have been going for years and so happy with service to my autos and all of employees are fantastic, particularly Sarah! Thank you! We have also had to use Pep Boys in Prescott, AZ and Albuquerque, NM while traveling. Thanks to both of those stores as well. Great places !"