Starbucks 5227 Monticello Avenue, Williamsburg, VA 23188

"On January 21, 2024, the sewage backed up and flooded the bathroom all the way to sitting area. They just pushed that murky sewage water back in the drain. Makes you wonder, if that’s ok for the employees working there, then what else is overlooked while they’re prepping my drink/food? is this chocolate in my Frappuccino? Or something else?"

"My experience with Madison was far superior to any Starbucks I’ve ever been too. Her service restored my faith in humanity. Her barista skills with my grande Carmel Frappuccino sent me into a glorious coma. If you’re not getting your coffee here, by her you might as well die."

"Ordinarily, this place is stellar: courteous, friendly, helpful employees; great service, just a joy to visit. On Oct 19, 2023, around 430pm, we used the app like always to place the orders. When we pulled up to the speaker, instead of the usual cheery greeting ("Welcome to Starbucks! What can I get started for you today?" or other such pleasantry), we were greeted with a very flat, "Can I help you?" I told her we were here for a pickup, and she replied, "Pull around." This is the rhetoric I expect to encounter at the burger joint with the dancing clown, not Starbucks. When we pulled to the window, we were met with the unsmiling countenance of a blonde girl wearing a tie-dyed pastel sweatshirt (no name tag) and makeup with sparklies in it who merely held out the drink. When I took it, she instantly withdrew as I tried to ask about the other drink. Apparently, she was helping the person at the speaker as it took her a while to get back to me. When she stuck her head out the window again, she asked what I said. I told her that we had another drink and she handed us a couple of straws and napkins. "I know," she said and walked away. A few minutes later, she came back and held out the second drink for me to take. "Thank you," she said, again in a flat voice. I'd like to think she was having an "off" day and wasn't on her game."

"The Starbucks at this location is undoubtedly a bustling hub, with a steady flow of customers. To dodge the crowd, I prefer ordering through the mobile app, ensuring my order is ready when I arrive. Remarkably, they consistently meet the app's promised time, even during busy periods. The drinks, without fail, are crafted to perfection. Despite the potential wait due to the crowd, the quality remains uncompromised, making it worth the time. One minor inconvenience is the parking lot, which appears small and cramped, demanding extra caution. But for those seeking their Starbucks fix, it's a reliable stop that delivers both efficiency and quality."

"We were away on vacation and frequented this Starbucks several times to grab our favorite holiday drink, caramel brûlée latte. Let’s just say we always had friendly faces & great coffees. What else could you ask for? Thanks for the great service!"