Coco + Hazel - Bon Air

"The place is somewhat inviting. Sofa areas to hang out and enjoy coffee. Took grands for ice cream. Menu conveyed general items for coffee, milkshakes, ice cream, and pastries. The associate was not able to answer basic questions about our order. We ordered "flight of ice cream", the order includes 4 small jars of ice cream and a cookie on the side. The cookie never came. The mint ice cream jar was half full. I asked the associate if they ran out, and she said yes. I asked her why she would serve a half serving?? She shrugged her shoulders and left... went in the back and never saw her again. The ice cream and the shake were nothing to write home about. We ordered a cinnamon bun. It was very good. The coffee shop was dirty. Will not return to this place."

"I went here to try out the hot latte flight. The parking lot was a little tricky. There is parking down the side of the building and a few spaces behind the building. The interior is very spacious and open. The service was excellent and they were very helpful in explaining things. The lattes were brought out and presented very nicely. My favorite was the honey lavender! The Mexi-mocha was really spicy. Recommend trying it last as it had a lot of flavor. Overall, a great experience and will definitely be going back to try some ice cream with my coffee."

"We are out-of-staters, but would definitely be back again if we lived in the area. Super fun and open atmosphere, good coffee, and yummy pastries!"

"We visited CoCo + Hazel in Bon Air yesterday for my husband’s birthday! He was looking for a dessert “experience,” and I was happy to have found this place! We arrived around 2:30 p.m. or so on a Saturday afternoon. When we walked in, the young people working there didn’t greet us, and both of them looked inconvenienced by our presence. Excitedly, we ignored that and ordered our sweets. My husband tried the Blackout Milkshake, and I ordered a mint chocolate chip sundae. When I asked for a cup of coffee, I was told, “we don’t have coffee after 12 noon.” I was shocked, as they clearly listed coffee on their menu online and in person, without any signage telling me that I had to come here before noon if I wanted any coffee. The young lady immediately tried to upsell me an Americano, which is an espresso drink with more caffeine and a heftier price tag. As we were waiting for our food, another couple walked in and promptly walked out, presumably because they too came for the morning-only coffee. I would have understood if they said they were just completely out of coffee, and offered me a substitute, but they simply refused to serve the fresh coffee they had. I couldn’t understand if this was a decision made among these inexperienced co-workers, or if this was a managerial decision. I’d like to give the benefit of the doubt to the employees, who were very young and seemingly untrained in customer service. Hopefully management will see this review, and change their coffee-brewing policy. If they had brewed a pot of coffee for me, they would have been able to serve it all to the three of us, and make $2.25 a cup of drip coffee per person. Many coffee shops offer a refill in-house for a smaller fee, so that’s another way to serve all that coffee. They took a gamble that I’d be willing to pay more for an espresso drink, but instead we just stopped by 7-11 on the way home and I enjoyed a cup of Columbian. As for the ice cream, it was delicious! My husband’s chocolate milkshake was the most decadent part of our experience. My mint chocolate chip ice cream was smooth with a natural mint flavor that reminded me more of candy canes and less of York Peppermint Patties. The chocolate chips were a good consistency too, they were not too hard on my dental work. Parking was ample and accessible, the bathrooms were clean and stocked with paper, and the dining area looked pretty well-kept. I would like to give this location another chance, because I saw how much fun my husband had. CoCo + Hazel, please give me a reason to return so I can update this review!"

"Absolutely adorable and really great atmosphere. The milkshakes are gigantic, you might wanna share. The hot chocolate was amazing. They have so many fun cookie flavors too. Would be a great date place."