Firestone Complete Auto Care 401 West Center Street, Kingsport, TN 37660

"I have been a customer of Mike Stanley for years. He has always been fair and honest with me and my family. The only time he did not service my vehicles was when I purhased a new auto and had two years free service. He now is my go to person when I have an issue since I am now a widow. You need more employees like Mike Stanley."

"They were very quick unlike hours I've waited (even with appt.) at other places (even another Firestone). I was not pressured for anything not needed, and was even told two tires I had replaced would last me another few years instead of were useless as some would claim. My road-hazard warranty information was properly looked up, disclosed, and honored on the tires I decided to replace. Also, the alignment actually worked well (I have left other places and that was not the case). Atmosphere was friendly, and the final guy who rang me up had no trouble or belittling explaining my paperwork & charges - which were less than I was told they might have been, and less than I expected. Lastly, even the tires I kept were kindly wrapped in plastic for me rather than left able to dirty up the trunk area."

"I urge everyone to steer clear of FireStone Auto and save themselves from the headache and financial strain I endured. They not only failed to fix my car but also managed to ruin my holiday in the process. I brought in my 2012 Dodge Charger to FireStone Auto, and my experience was nothing short of a nightmare. The initial red flag was the main person consistently referring to my Dodge Charger as a Chrysler, which should have been an indication of their lack of attention to detail but I ignored this, stupidly, because he seemed knowledgeable. I am a female who works on cars, usually I'm very weary on taking my car places due to this as most men assume I know nothing and cause more damage purposely thinking I won't notice. Despite my fear, I trusted their expertise they provided me and requested a diagnostic for my car, which was overheating while idling. I provided a detailed list of what had been changed or checked previously, hoping for a comprehensive solution. However, the communication throughout the process was lacking, and I received a call at the end of the day where my car was still being misidentified as a Chrysler. In this phone call, I was told that they "had no idea" what could be causing this issue and to make matters worse, the suggested solution was to bleed out my antifreeze as a last-ditch effort. (Something I had already had done previously). When I picked up my car, I was falsely reassured that it had idled for an extended period without overheating. However, within a day, the issues not only persisted but worsened. This is when matters take a turn and make me incredibly upset with this company. I discovered a VERY noticeable hole in my radiator hose as my car had begin to smoke an insane amount which it had not done at all previously. I noticed this hole the second I looked in my engine bay, this is not something I would have overlooked and on the off chance I did, the fact they did not see this hole after charging me hundreds of dollars for a diagnostic fee is infuriating. To make matters worse, the brand new thermostat I had just put in that was working perfectly was completely shattered and leaking all of my antifreeze out within 30 minutes. The aftermath of their "service" cost me over 400 dollars just for them to supposedly "bleed out my antifreeze", and I had to spend additional funds to fix the problems they caused making me spend well over a thousand dollars in total. If I could give zero stars, I would. This place is far from legitimate, causing more harm than good. I 100% expect a response from this."

"All staff @ Firestone Auto are very friendly, knowledgeable, and professional. (401 W Center St, Kingsport,TN). Tracy was so kind accommodating today by working me into their schedule 1st thing this morning to service my flat tire. Although they were short-staffed, they serviced my car and replaced my tire in just over an hour of opening their doors. My husband and I have been loyal customers w/ them since moving to this area 2 years ago, and they consistently provided outstanding customer service each and every time for all our auto needs. Thanks again for a job well done!"

"If I could give them zero stars I would. I waited 6 hours for new brakes and when I left the pedal felt funny. They were closed by then so I couldn't bring it back that night. Had to pay over $100 to have them fixed somewhere else because they had done it all wrong. Made them cover the difference because it should have been done correctly the first time, especially after 6 hours. Barely got an apology. Never again!"