Lowe's Home Improvement

"Like the order ahead feature. Used the inside locker to pick up my order. It was quick and easy. One note is bring your own bag as they don't put your order in a bag. Just walking out of the store with my one item made me feel like I was shoplifting."

"Always get great service when I come to lows but I just want to point out how friendly and helpful pawpaw Ronnie was. Instantly greeted us when we came into the outdoor area and was quickly able to show us what we were looking for. 10 out of 10 customer service coming from Ronnie!"

"So, the other night, I was working on a small plumbing project. My boss was out of town. When he's out of town and I have to make a purchase, he pays with his credit card over the phone. We have been doing this for at least 7 or more years at this store without any issues. But the other night, I needed a $27 toilet rebuild kit. When I tried to pay with a credit card over the phone, Mitch (night manager) refused to let us pay with a credit card over the phone. He said they have never done that before and will never do it now. When I explained to Mitch that we have always done this with no issues, he said : no, you haven't. We don't take credit card payments over the phone because there's no way to verify the person on the phone... every time I go to this store, I always have issues.... go to Home Depot"

"lied to multiple times. Ordered a dish washer that we were told was in stock, only to get ready to load it and be told it's not there! Fine, dealt with that, the store manager told us it would be ready for pick up on Tuesday, well today is Tuesday and we go to pick it up...and guess what!! They changed the pick up date, we left a number if anything was to happen but now it's pushed out to the 29th. There is absolutely no communication with the shoppers at this store. It's just bad business."

"I made a new friend today at the West Stone Dr Lowe’s Kingsport, TN. I attempted to make a $1700+ purchase yesterday. I had already did the math with their “Spring Spectacular Event”. I had already read the small print and was very aware of my purchase I was going to make. This wasn’t small change for my family and I. Our washer broke down on Easter and of course they were closed. I went back on Monday and was waited on by a young lady that kept reading the same reading I had studied. Making a long story short, by the time she had rung my $1800+ purchase and her and the manager she called advised I could not have the $100 discount after removing the sign that was clearly posted about the sale from the set I was purchasing , I left without my $1700 purchase. My husband told me to go back and talk to someone different, because we knew we were right. 3rd visit today I met Justin in appliances who greeted me with a smile and was very professional. I explained what had happened the night before and he said, “That doesn’t sound right.” I pulled up the order I had placed online that included my spring discount. He was patient a ready to help me. He took the time to let me explain, was never negative and so polite and professional. I made my $1700 purchase today thanks to Justin in appliances at West Stone Lowe’s. He should get a bonus for helping me. He just made you guys a $1700 sale that you lost the night before. Great Customer Service Associate. Guess who I’m going to look for next time I need something at Lowe’s. All I needed was someone to take the time to listen. Thanks Justin!"