Pizza Hut 5050 Bobby Hicks Highway, Gray, TN 37615

"We placed an order for 2 pizzas. We find out at pick up that they didn't have one of the toppings. They didn't call to ask for another option or issue a credit for the added charge that didn't make it on the pizza. Very greasy thin and crispy. Sam's is better. We will mark this one off the list."

"Tried to order online. No steak for the melt which is why I chose PH tonight, but ok. Site couldn't process either of my cards even after triple checking info was input correctly. Called to order and was on hold so long that I downloaded the app... which said stuffed crust was out of stock. Someone picked up my call and said they would get a supervisor to take my order. I didn't ask for that... just wanted to order. Tried to file a complaint online...it wouldn't process the complaint. Called Customer Service and when I finished explaining, no one was on the line. I rarely order from here, but that melt is pretty terrific. Doubt I'll try again given the utter fail in good business tonight. I was on hold for 15 minutes before I gave up."

"I love popping through the drive thru for the pick 2 lunch special. My order is always ready in 10-15 min & always consistently good. I’ve never encountered anyone rude here, which is a rare thing to be able to say about a business these days! I can’t eat pizza every day but I would if I could from this location. I haven’t found another location in the area that’s so nice to go to."

"My boyfriend & I ordered a super supreme pizza, omg it was SUPER AMAZING. The crew working was also super & definitely need to be recognized so Mack, John, Damon & Chandra thank you all so much for making our pizza hut experience super fabulous. I sure hope management knows these employees go above and beyond customer service."