Dairy Queen Grill & Chill

"I came in for a cake. All of the employees were busy working but I only had to wait about 1 minute for service. The man that wrote on my cake was caring and courteous. The cashier was very nice. Great experience. I had just went through the drive through at Middlesboro McDonald's and neither employee spoke or even thanked me. Dairy Queen service was much better tonight!"

"Only because I have to put a star does this get a star. This is the worst DQ I have ever been to and will never go back. I would highly suggest that you choose a different location to visit or just go to the grocery store and spend your money. They gave us small when we paid for mediums. You would think that employees would take more pride in their jobs being that there are not that many in this area that doesn’t require an actual education beyond highschool"

"Absolutely terrible service. The employees here seem to hate their jobs, or hate their lives, or just hate everyone and everything, and that comes across loud and clear. They acted irritated and put-out that we were even patronizing the establishment and treated us as if we were inconveniencing them. The attitude that we received when we placed our order was palpable, but we thought maybe once we get up to the window we'll be able to assess more accurately their demeanor. Unfortunately, we were spot on in our initial evaluation. We won't go here again."

"Was excited to see this location as I had a hankering for a vanilla cone with the infamous Dairy Queen crunch. Sadly, they advise that they do not offer that at their location, and instead offered a dipping option, which I took, but quickly regretted because it caused a rapid melting of the ice cream cone, and created a significant mess. It's oftentimes said, that a bathroom at a business establishment reflects the cleanliness of the restaurant. If this is true, this restaurant should be avoided because the bathrooms were filthy. I will note that there were some signs of transients that may have contributed to the condition of the bathrooms, but this is something that the management needs to address for other patrons. Check this location out for yourself and see what you think."

"I don't usually give negative reviews on the first trip to a restaurant. This was my third visit to this location, and the third time they were out of ingredients for the Blizzard I usually get. They weren't just out of the ingredients for my Blizzard, the person behind me had to go to his third choice. They also had used all of their spoons and had to buy some at the local store. And, of course, they weren't long enough to reach the bottom of the large cup. When I asked the employee who waited on me if they had used up so much stuff because it was a holiday weekend, she said it was always like that. She also said that the truck with supplies wouldn't arrive until Thursday. I was there on Sunday. Because they were out of one of the ingredients, I ordered and paid for extra of what they had. I then overheard one girl in the back ask another if she was supposed to be making the one with extra ingredients and the other replied " It doesn't matter, they won't know anyway ". She was wrong. There were just a spoonful of ingredients mixed in about the top inch of ice cream. As I mentioned before, this was my third visit to this location, and my last. My apologies for the length of this review. By the way, the best Blizzard I've ever had was in Natchez, Mississippi. Followed closely by both locations in Richmond, Kentucky. And, yes, I probably spend way too much time at Dairy Queen."