University Tire and Auto Centers - Pantops

"This service is one of the worst services in America. The management is terrible and does nothing, disrespects the customers and tries to make fools othem and charge more than the cost of certain things. They steal money from customers. It's a pity that there are no inspections in America to call them and check what they are doing. I hope they won't be in business much longer, I would like to start a petition to shut this company down because we don't need a company like this in our city that tries to steal your money in every way possible. This tire was purchased on January 2, 24. The tire exploded on January 13, 24. University tire does not accept claims for rotten tires sold. And they try to convince me that the tire was OK. Once again, I appeal to everyone to avoid this shameful service and their services. This company needs to be shut down and kicked out of Virginia as a matter of urgency."

"Set up an appointment for Friday at 9 am to get state inspection done on the vehicle. The website clearly states that state inspections are more of a drop off service and will be completed by the end of the day. I could not get a ride to pick me up any earlier than 9 am so they followed me to the Pantops location. I walked in and said that I was there to drop off my vehicle for the state inspection and I had a 9 am appointment. The gentleman behind the counter looks at me and says "We're not going to be able to get to it today". I was dumbfounded and made sure he understood that I had an appointment for 9 am and I was there at 8:50 am and that I was willing to leave the vehicle for the whole day. He said that I could leave it but they won't get to it until Monday!? You took my appointment, I drove 15 minutes to get here, I arranged for someone to also take the time and drive 15 minutes to get there to pick me up and now you want me to leave my vehicle over the weekend (at a place where other reviews said that they have had things stolen off their vehicle and they don't provide any coverage or security), no thanks. He told me I can "try" next week. Great, that's only Christmas week, that should be easy. Looks like I will look for a new place to take the business of my 4 vehicles."

"Easy 5 stars! University Tires at Pantops has inspected and serviced my Subaru for three years. My experience with them: Pleasant and easy to deal with. Friendly efficient shuttle service every time. Service within or faster than the time frame they give me. I am a widow and appreciate the fact that they never push repairs or replacements, even when presented with my car about which I am asking if there is a problem. While sitting in their waiting room, I have observed customers around me who are obviously having good exchanges with the staff. One day I overheard a clerk dealing with an obviously unreasonable and difficult customer on the telephone. I was amazed at the patience of the clerk, who described the problem in every possible way without losing his temper. I particularly want to mention General Service employee, William, who went out of his way to offer kind, courteous service. I know his position and name because I asked. I am not affiliated with this business in any way, but I do believe in acknowledging superior service when I receive it."

"They made my day! I needed the state inspection, and I had appointments with Flow Mazda at 10:15, but upon arrival I was told that I would have to drop it and return in 3-4 hours. That was unacceptable to me, not how I planned my day off. When I called this place and was told to come in at any time, I was pleasantly surprised! That was very convenient for me, no time wasted! they happened to be right on the Pantops and I was just lucky to get my car in and out within an hour. I will definitely use this service again."

"Took my vehicle to get a valve stem and sensor. Went to pick it up and they have unhooked my entire security system now I have to wait until Monday to take it back there. I'm highly disgusted they would be okay with leaving my vehicle like this. Tire pressure is still going low in tire. I do not plan to use there services again once these issues are corrected!"