Settle Tire Co.

"I’m late to the party writing about my experience and so today I am happy to tell everyone about my unique service at Settle Tire. My car inspection was due to expire on 12/32/23. Naturally I postponed going in before Christmas & so there I was on December 29 dropping my ride. The kind man said we are pretty busy , but we’ll see what we can do. You might not get your car back till Tuesday. Of course I thought they are closed for the New Year holiday! Just at 4 o’clock Settle Tire called - a man called & said we’ve done the inspection & oil change, your car is ready! I remain super impressed & so grateful for the excellent & professional service. A belated happy new year & good health to the fine team at Settle Tire! Thank you all so much."

"Original Review: Serviced my car several times, latest was in September 2022. I have tried four auto shops in Charlottesville, and this one was by far the worst on several occasions. My general impression has been that the person answering the phone is usually rude and dismissive. I went there for a state inspection two years in a row, received work on my brakes, and also a realignment on two separate occasions. When they did a realignment, they didn't actually correct the steering. I called back and they told me it was my fault that my steering wasn't aligned due to worn tires after they "fixed" it two days prior and were fighting me on looking at it again. the second time, they aligned it correctly. They blamed me for the car "becoming unaligned" in the two days after it was "repaired" saying I should have bought new tires in those two days... They aren't helpful in explaining the issues and are very quick to dismiss any opinions or questions. After the alignment, my headlights weren’t working (they worked before they did work on my car) and I went to another shop where they ordered new lights only to discover that Settle Tire didn’t plug my headlights back in, so I had gone a week without headlights. This was really a simple fix that could have been avoided if they had put my car back together the right way after working on it. I would recommend another shop if you're looking for quality repairs and good customer service. Update: Spoke with the manager, Drew, on 12/7/23. He is discussing the concerns I had with his team and working to correct safety issues and receptionists customer interactions. Moving it to a 3 star review based on his feedback. Hoping for better interactions in the future."

"Every time I go to Settle Tire Company, I am greeted with the helpful and friendly staff. My needs are always taken care of in a timely and efficient manner. They always let me know what’s needed during the diagnosis. I highly recommend them for all of my service needs!"

"I went to them with a tire half flat with leaking air They were polite, efficient, and had my tire fixed within 90 minutes. Their shuttle service kept me from being late for an appointment. I will use Settle Tire from now on!"

"A+++. Was visiting C’Ville, with a nine-hour drive ahead to get home—but a screw in my tire threatened those plans. Greg, Wayne, and the Settle Tire folks got us in, plugged it, and sent us on our way. Fantastic people and service."