Compassionate Certification Centers 2063 West 8th Street, Erie, PA 16505

"This year will be my third year being a patient at CCC. Every year prior to this year has been an extremely easy process with friendly service. This year, I've had issues with the receptionist at their 888 number. It is always the same receptionist. First, she didn't understand that I needed to reschedule and was a bit rude about it. Then, she almost didn't reschedule my appointment because I couldn't pay that day, when earlier in the month they were able to reserve my appointment with my card on file. I expressed frustration and she let me schedule. Today, I called to pay and the price was about $28 more than the quote I was told earlier this month when I made my original appointment. I asked about it, and she just said, "because we are a doctor's office and our prices rise with inflation". I explained that it has been nothing but a hassle trying to make my appointment this year and that I'd just find a different doctor. She asked if I wanted her to cancel my appointment. I said no, I'd pay, but that I wanted to speak to her supervisor. She said the call was recorded and that it'd show she was being very sweet to me. I said no, I felt she was being passive aggressive, and asked if she was ready for my card number. Of course I know this is a doctor's office-I am a patient here. I come here for PTSD, I don't need the receptionist being passive aggressive and rude just because I don't know about changes that they implemented without telling anyone. I didn't mind paying extra, etc, but the way the receptionist carried herself both times I had to speak to her has me seeking a different provider for next year. The previous years, I would have given this provider a 5 star rating. After my experiences this year, I drop them to a 3. And that's only because the doctors are friendly and efficient."

"Dr. Hawks at CCC is incredible!! She is the most compassionate, non-judgmental and THOROUGH medical professional I have ever met with. She takes the time and care to understand your entire situation to give you the best treatment/care possible! She listens, is kind and is extremely knowledgeable! I HIGHLY recommend scheduling a visit with Dr. Hawks! She is AMAZING!!!"

"This place is great, they are always friendly and helpful if you need it. Any questions are answered without any judgment or attitude. I will always go here. I also love the fact that they contact you when it’s time to renew your Mmj card. I usually tend to forget. They explain everything so if you leave feeling confused it’s because you weren’t paying attention or asking questions. Definitely go here."

"Amazing customer service and support. Physicians and assistants are extremely knowledgeable and caring to your situation. Quick and easy process and virtual appointments for social distancing. Wonderful experience and would recommend to anyone looking to participate in state program."

"Great staff and friendly environment. The check in clerk has the same illness that I do, so it was really nice finally being able to relate to someone about what I'm feeling. Justin did fantastic. The process took about an hour an a half, and it probably could have went quicker, but no issues at all. If you need a med card in the Erie area, talk to compassionate Care. You'll get taken care of."