Fugh Refrigeration

"I wish I could give more than 5 stars! The cold plate freezer in my ice cream truck went down suddenly two weeks ago. I called so many places that shut me down saying they don’t work on cold plates or, if they did, that they wouldn’t be able to help me for a least a month. A lot of places didn’t even have the decency to return my call. I was devastated! A replacement cold plate is $10,000 and converting to an inverter would be a major hassle- not to mention the major task of removing the cold plate freezer from my truck. At first, I didn’t call Fugh because they are pretty far from me and I assumed they would say it’s too far. Feeling hopeless, I just started down the Google maps list and called every number. When I called Fugh, they were so nice and said they could send someone out the next day. They called back and said they had a guy in the area and they could come out the same day instead, if I wanted. Dillon was the serviceman that arrived and we requested a recharge of the system to see if that would solve the problem, which would be the least expensive route. Unfortunately everything leaked out by the next morning. I called back to let them know and they sent Dillon back out a few days later. He was able to find the leak and fixed it and also added a high side port on the compressor to make things easier if I need to have it serviced in the future. My freezer is now working better than it has in a long time! So thank you Fugh Refrigeration and Dillon for saving my beloved cold plate and my business!"

"Scam artists. Sold me a unit that had a bad compressor the first day we plugged it in. We skunked 3 kegs of beer that we took the loss on, had loss of business for 3 weeks until they could find a compressor compatible, they then agreed to replace the compressor if we paid for the installation. They charged us 1,200 dollars to install a 200 dollar part. When we refused to pay the service bill they took us to the local magistrate. There are lots of refrigerator companies out there. These are not the people who deserve your business."

"WORSE EXPERIENCE EVER, they came in to fix our air conditioner but they did NOTHING, the technician was just walking back and forth and he had no clue what he was doing, and he even mentioned that he don’t know how to do this, then the guy called back to the office and ask for help and the lady in the phone wasn’t much helpful then she said don’t charge us, 2 weeks later I got a bill saying we have to pay for it but he didn’t get anything done so I end up calling someone else to get the job done. It has nothing to do with my husbands phone being there or not. It’s some problem with the AC machine is self. I called Different company the technician came and replace one part from the AC machine. And He didn’t even touch thermostat It has nothing do to with the thermostat he said is fine."

"A multitude of compounding mistakes and issues. Issue #1. Had a humidifier installed that was not properly hooked up or not to water. Ten years later during a routine furnace maintenance call, I asked their technician (good guy) to check the humidifier suspecting not working. He said the humidifier was never hooked up; parts no longer available; but he returned for a second trip with some improvised parts and hooked up the humidifier. Very appreciative of his efforts. Issue #2. Fugh wanted to charge us full service charge for correcting their mistake. After a phone call to HQ, the technician reduced the second truck charge only. Not near enough to compensate for extra heating bills and discomfort over ten years. We paid the invoice by charge card "in full" as we always have done with years of installations and service. Issue #3. We start getting calls that we did not pay in full. Thinking the mix up was perhaps the discounted truck charge, we kept giving our explanation and that we did pay what was invoiced in full, as we always do. Twice we thought the issue had been resolved and no one called back to say otherwise for months. Then another call a few days ago. After several of these attempts to resolve this issue with their billing/accounting person(s), we talked to a manager. Issue #4. Turns out, seven months later and after several calls with accounting, this manager who after a long hold says the technician who came to the house “made a mistake” and only charged us for his second visit and not the original diagnostic visit. We have only a receipt for what the tech charged us. Issue #5. Through this whole time of indignant and accusatory phone calls, no one in their billing/accounting office was able to properly ascertain and articulate their issue with us. Issue #6, the Fugh office person told us it was our fault for not recognizing that the humidifier was not working, as if I’m a human hygrometer or know how well their unit should perform in our big house. Issue #7, the Fugh office person said they had sent us statements via email to my wife’s email account after I told them to use another email account. This is noted on one of their other statements for filters, the invoices for which have been correctly coming to the other email account. Issue #8 (perhaps), I checked my wife’s email inbox, deleted and junk mail folders and could not find messages from Fugh. Not sure what is going on there. We have now paid for the original diagnostic visit, though we still have no invoice or receipt. Obviously, this experience was no way to treat a now former loyal Fugh customer."

"We've used Fugh on several occasions - including a few minor repairs and the purchase and installation of a new AC compressor and a new furnace. Every interaction has been very positive. They have responded to our requests for service quickly and completed their work in a friendly and professional manner on every occasion. I will definitely continue to utilize and highly recommend this company."