Lowe's Home Improvement

"I will not be going back to lowes after today my experience at the butler lowes has been horrible after spending 250,000.00 in the past 3 years you would think they would work with you a little bit but they won't at all tried to return 8 bags of rockwool insulation and was told sorry your outside of the return policy then the girl at the return counter was so unprofessional I had to bite my tongue so not to cause a scene so thankful home depot is next door and they have great customer service"

"Probably one of the best Lowe's that I've been too in awhile! First off, my husband and I are contractors, so we always do big orders. This Lowe's always seems to have what we NEED in stock, which is nice! If we have to do an online order for materials, it's prepared and ready to go quickly! The staff is very friendly and they always have guys on hand to help load bigger items in your vehicle!"

"48-hour appliance return policy. I purchased a new refrigerator before Thanksgiving. This refrigerator has not worked properly to this day. I contacted the manufacturer due to Lowe's 48-hour policy and they sent a repairman out twice. First, he found a bad thermostat as the refrigerator was freezing gallons of iced tea and water as well as fresh produce while set to less than the halfway mark. Then, the repairman was out again this week and found a faulty fan motor and low on refrigerant which caused the coils to freeze. At this point, the refrigerator had only been plugged in for 5 days. The repairman does not have the tools to fix this appliance. I have not had a reliable refrigerator for over 1.5 months. When I contacted Lowe's, they would not stand behind it; although I started going through the manufacturer due to the 48-hour return policy at Lowe's. For the price paid, I expected a quality product; not fighting 1.5 months later."

"Their return policy makes no sense. I bought a power tool for my husband for Christmas, unfortunately he said he could use it. I told to take it back and get something else, it wasn't even opened a I gave him the receipt so he wouldn't have a problem. They would not give him a gift card, or store credit, or cash. They said they had to put it back on my debit card. Even the manager got involved via phone. This makes no sense I will not be purchasing anything there again. I blame the employees and poor training."

"This Lowe’s only has Self-Checkouts now. This fact alone is enough to warrant one star, but it gets worse. The machines are slow and prone to freezing. I didn’t see any other customers who were happy to be dealing with these awful choices in customer care. Another customer audibly complained about the removal of all human cashiers, too. I have been shopping at this Lowe’s for well over a decade but now I will be switching to Home Depot next door, which still has human cashiers in addition to their self-checkout machines. Bad move Lowes."