Express

"My son procrastinated on ordering a dress shirt for his sister's wedding that was available online only. I went to the Express store at South Hills Village Mall on a Sunday. We needed to leave to go out of town for the wedding on Wednesday. Lee was very helpful and was able to find the shirt we needed and get it expidited and we received it on today! (Tuesday) Thanks, Lee! You deserve a payraise for the great customer service!"

"I went to the Express in South hills village and had terrible experience with racial profiling. I arrived as all the stores were opening and I decided to check and see if Express had any jeans or graduation dresses. I had items in my hand ready to try on and was continuing to browse the store. Let me mention there was a white gentleman in the store when I walked in and he was also alone and browsing items, trying on blazers etc. I did not see the women working approach him ONCE. Originally they did the usual customer service bit. The “hi, how are you” etc. But I soon realized that I was being followed when I would turn and see the employee folding items that did not need folded always within arms reach of me. I started to think I was over reacting until I made two loops and each time the employee was right on my back. It was roughly 10am nothing in the store needs fixed at that time and she wasn’t cleaning up after me because I knew what I came there for so I was not searching through items. After realizing I was not wanted I placed my clothes where I picked them up and walked out. It’s crazy how in 2023 you can judge me by my skin and assume I’m going to steal but know nothing about me because if we put our lives on paper excluding race, but noting finances I can guarantee those that employee would be deemed “most likely to steal”. I hope the old woman who was working on 4/28/2023 around 10:30/11am sees this and SHAME on you. I hope you have the life you deserve."

"Not the most friendly staff, but if you approach them they are very nice. They are also helpful if you ask, I think this is part of their sales approach, I heard they aren't allowed to talk to customers first. The clothing is always so cute and there's always good deals and every time I go it seems I have a $15 reward on my account. The sales associates frequently give my coupons to use as well if I don't have any. They have a wide range of sizes and it's never to crowded so you don't need to wait in line to check out or try on. This store credit card is probably one of my most used!"

"Extremely rude manager. I presented her with a coupon that specifically noted it can be used with “other store and site wide offers”. With an attitude, she immediately said “there’s a store wide sale going on, that can’t be used” without even LOOKING at the coupon. The disclosure wasn’t even in fine print, it was in big lettering!! It takes a split second to glance at it and READ. In addition, the item purchased rang up incorrectly in the system, and when I pointed it out, it was an immediate reaction to be defensive and basically disregard my correction. Maybe as a “manager” she should actually be able to read and take what customers say into consideration before jumping down their throats with a nasty attitude."

"Not one employee offered to help me while I was in the store. I literally had to come out of the dressing room and find different sizes. Clothes are overpriced and the quality is not as good as it used to be. I’ve been shopping there for the last 10 years but I’m over Express now. I’ve removed myself from emails and will no longer be shopping here. Customer service has gone down hill and their selection of jeans is few, all they had were jeans that come up to your belly button. Lucky brand is far better quality when it comes to jeans. Poor quality for your money at Express anymore these days!!!"