AAA Royersford Insurance and Member Services 70 Buckwalter Road, Royersford, PA 19468

"Potential employer set up the appointment for me , go in agent cant locate my info. Took another person that was behind me . I came in at 12. My info was in the system i am still here waiting. Agent goes on lunch and has me sitting here waiting still a hour and half later. Never again will i use this location. And i was actually going to sign up for AAA today but not anymore"

"I had a truly shocking experience at this AAA today. I have been a AAA member for nearly 20 years, but went to this location today for their Identogo fingerprinting services as I need yearly fingerprints because of my role as an educator. I arrived 10 minutes late for my appointment, and the middle aged man at the desk on 1/4/24 informed me, in an incredibly rude and abrasive tone, that I would have to leave and make another appointment (the AAA was nearly empty at this time). When I asked if there was any way I could wait or if they could fit me in (I had made the appointment the night before and nearly every time slot was open), he raised his voice and nearly shouted at me. It was honestly shocking. I have been getting fingerprints yearly for my entire career and nothing like this has ever happened, and as a formerly happy AAA member I was horrified that this kind of treatment would happen at a AAA. My husband who was there with me got involved after I had been shouted at, and after an argument where the man at the desk was acting incredibly angry with us and still almost shouting, he agreed that there were time slots open and I could come back in an hour. I ultimately left and did not come back because I didn't feel that it was a safe place to return with someone who was such a loose cannon. I am planning on writing a complaint to AAA corporate and probably cancelling my membership, that's how bad this interaction was. It was truly shocking, all for my crime of arriving 10 minutes late to an appointment at an empty AAA location. If the policy is truly to turn people away who are even a few minutes late for an appointment, fine. But being the target of vitriol, anger and shouting as a result is truly unacceptable."

"Pay a lot of money for AAA membership and they want to charge for a notary public service. Terrible customer service!"

"Everyone was happy to see us! The temperature was quite pleasant and the chairs are comfortable. Our Agent was super friendly and very knowledgeable, and took her time explaining our options. Except, we were there twice as long as expected…and it tested my patience. There was some trouble with the paperwork. But, I shall go back… Good things are worth waiting for."

"Always a struggle for me to look at and figure out plans for a trip or vacation. AAA / Kristen has always been there, helping us make the right choices. Highly recommended."