Louis Vuitton Pittsburgh Ross Park

"Terrible customer service. $500 bracelet broke after a month and they don't even offer repairs on jewerly. All I was offered was a sorry and was asked if I wanted to buy another one. There's plenty of other luxury brands out there that stand behind their products."

"Took my mom in to look at wallets and possibly a bag. I am treating her to her first designer piece. It took us forever to get help, we had to ask someone. He was an older man who seemed to be super annoyed to be helping us. He did not like us asking questions, which I truly don't get why you aren't allowed to ask questions but who knows. She was very interested in the Zippy wallet embossed monogrammed, which is a $1400 wallet. We were comparing it to 3 other wallets. Every time we put down one wallet he would snatch it away and put it somewhere. She finally asked him if she could just look at them all together. She loved the turtledove color but he told us it did not come in that color (it did, clearly right on the website and in stock online) he also told us this was a very rare wallet and that if we didn't buy it today it would be gone. It is fully in stock in both black and turtledove online. I am headed to Paris next week for my birthday and will buy it for her there at a much lesser price. The only time he "perked up" was when I asked to see a 3k bag that I have been eying for a few months. He decided then he would take us seriously, until I told him it didn't lay the way I expected it to. Sorry I am not going to spend 3k on a bag that I don't feel suits me. Had he made it a good experience for us, I would have surprised her and bought it right there for her. She also loved a few bags but couldn't get herself to ask him to grab anything else. I'd rather shop online then go there again."

"I received better service at Macy’s or Kohl’s where I spent $50/60 on a handbag. I purchased my Louis Vuitton bag in 2017 and I very seldom used it, since I have 2 other Louis Vuitton bags. I took my purse in to be assessed for repair (small holes on all four corners) It was assessed that I needed 2 new handles and canvass could not be repaired where small holes are . $ 770 for repair!! No thank you! That’s my last purchase of a Louis Vuitton purse!"

"The staff at this location are simply not up to the LVMH standards one would normally encounter at any other store. Sloppy, poor hygiene and disheveled. I found the female sales representative I dealt with incompetent when it came to knowledge of the inventory, she basically stood there looking moronic and frazzled I knew more than she did. She also smelled horrible like cigarettes. I honestly would purchase something at another location if you can, you’ll get better service and actually meet staff who know what they’re talking about."

"Finally purchased a wallet on 11/26/22. $780 and almost 2 months an the wallet breaks where u snap it to close it! Customer service is HORRIBLE , let alone you have a 30 day return policy IF they want to accept it back for a return. Why should i pay for a repair when its pretty much brand new!!!! Coach, Kate Spade , MK has a yr warranty yet we pay thousands and have a 30 day warranty I will NEVER purchase again from LV. -"